It was horrible
They need to update their photos. The room are in horrible conditions. This hotel needs a face lift.
luis
luis,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月5日
Not a great experience
Once we got to the hotel, we went to our room, everything was fine until we got into our room. Every time we get to a hotel we check the bed and make sure it’s clean. The right of the bed there was red Cheetos on the floor along with other trash. And the pillows had red Cheeto marks from someone hand. We went and got our room changed, our new room was ok to start. Once we left the room the elevator alarms were going off so we couldn’t use the elevator. Which wasn’t convenient since they moved us from the 2nd to the 11th floor. We were told the bar inside the hotel was open until 12 midnight. We got back and they closed at 9. The website even says 12. Then we took our showers and there was no water pressure at all. There was only scorching hot water. So we couldn’t shower. We are not picky people whatsoever. And my husband travels a lot for work so we stay at a lot of hotels and this was a bad experience. You could even see dirty mop water splashes on the bathroom door. With it being a Hilton we were very happy to stay there but it was not the best experience. We had to pay extra $18 for both of us for a breakfast that at any other hotel it would be complimentary, it was all hard as a rock, it got charged to the room. The last thing is that the parking was $20 a night to park in the Hilton parking. It was very unexpected for all these things to happens
Rochelle
Rochelle,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Smeared boogers
There were smeared boogers in spots, including the duvet.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月13日
It was okay. The reviews and pictures definitely were not accurate. The pool was a disaster. It may have been from other guest but I couldn’t let my child swim in it. That was very disappointing. Elevators were not cleaned. Overall location, safety and friendly were excellent but cleaning could’ve been a little more.
Shannon
Shannon,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
bill
bill,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月29日
Vada
Vada,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Room was comfortable but the linens had stains.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Leslie
Leslie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
We had a GREAT TIME!!!
Sheri
Sheri,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月12日
Horrible Stay
Paid an extra $10 per day and per guest for breakfast and was never offered the breakfast coupon. Had to go to front desk when another lady who was very professional finally gave us a ticket for the breakfast, but i had paid for 2 days and only received one day. The rude lady that was at front desk the firat night didnt want to give me towels and washcloths. After telling her that our room was not equipped with the proper amount. 4 people in the room and one set of towels and washcloths. There were stains all over the bed sheets and the room was just dirty. I even found a marijuana oil pen in the room, so clearly theres not much housekeeping going on there.
Kevin
Kevin,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
Stays far away
Hotel staff was rude and nasty. Ended up not even staying the night there. They refused to even check me out of the hotel
David
David,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
Clifton
Clifton,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Must be short staffed
Room not ready well after check in time. Was eventually offered a substitute room…not what I paid for.
Desk girl was great…just wish we DiDnt need to wait and settle for something less.
Mike
Mike,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Susan
Susan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
Wasn’t ready for check in at 3 came back at 6 got keys to a room that hadn’t been cleaned so had to wait another 30 minutes for a room to be ready
Isaac
Isaac,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Heather
Heather,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Cleveland football trip
We had a great stay at the Hilton Garden Inn in downtown Cleveland. We were only 1 1/2 miles for the football stadium & Lake Erie. The location was perfect, the hotel was nice…maybe could use a little updating. The fitness center was small but good & we definitely enjoyed the pool which was huge & hot tub. Overall we’d definitely stay again. Location was great, service great; & the breakfast was pretty good too!
Larri
Larri,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月21日
Dave
Dave,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Fast check in
Grant
Grant,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月19日
Front desk difficult to contact before our stay. Room was dated, pillows were horrible room was somewhat clean but not spotless. Have to switch rooms initially due to the refrigerator not working in our original room
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月16日
Tara
Tara,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月14日
The pool is ice cold and so is the HOT TUB. Its cold water. We asked severaltimes for then to fix it, was told it was resplved and the hot tub was still cold..we chise this hotel for my wifes chronic pain issues to have the hot tub to help. We ended up leaving a day early and the hotel refudes to give us a refund through expedia.
Roger
Roger,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月11日
Parking process confusing
Parking lot process was very confusing to get in and out. Also, charging your guests $20/day to park is ridiculous. Room was comfortable, but didn't need the people next door pounding on their door at 4 am.