2/10 不太好
2025年2月9日
We paid in advance for a 3 night stay in the best suite available at the property. We arrived early evening to check in and was told our suite was given to another customer (even though we had already fully paid in advance for our stay). The charge remains on our card today, as well as the awful experience we had. We have travelled to 30+ countries and this awful experience ranks #1 in our travels. Poorly managed and extremely bad customer service. Do not consider this as an option.
Jennifer
Jennifer,3 晚家庭旅遊
Hotels.com 真實旅客評語