First of all I’d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didn’t get one. I went down to the office and told them I got a room with a jacuzzi and there’s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her I’ve never had an issue or this problem anywhere I’ve ever book through you guys but this time y’all let me down! I wish you could credit me a weekend stay somewhere cause that’s crazy it ruined my weekend I didn’t have that in my room but I made the best of it.
Tevin
Tevin,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月9日
No microwave. One tiny trash can. Couldn’t find a microwave anywhere. Room was never cleaned. New towels never left. Didn’t realize we had to ask
Shelia
Shelia,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月8日
Dirty rooms, friendly staff
Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月6日
Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund
Colin
Colin,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月5日
Don’t use Marriott in Gastonia
Absolutely furious. Room was reserved in advance. I received confirmation. I called the hotel to let them know my daughters would be checking and would be late arriving. When they arrived the doors were locked. Then the clerk told them she didn’t see the room. They showed her confirmation. She said she could cancel without charge after claiming she didn’t see the room. She proceeded to finally admit they had overbooked and now my two daughters didn’t have a room. It’s 1:30am at this time and no rooms available for miles.
I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.
Cindy
Cindy,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
Stay was immediately after hurricane Helene so service was hectic
Patricia
Patricia,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月2日
Awesome staff, we got stuck during Helene and they were very accommodating. That being said… There were a few stains on the furniture and the balcony was a bit dirty. The tub also only had one working jet and the light did not work. Paid an additional fee for breakfast but was never given information about that and never offered breakfast..
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
The couch was very dirty in room 309
Marcus
Marcus,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月19日
The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.
Aaron
Aaron,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月16日
2 Star Hotel
The online pictures does not represent the actual rooms. Its a non smoking facility, but the smell of weed reeked throughout. The furniture is old and dingy, tub in the bathroom had a permanent stain, wall paper was peeling. I was extremely disappointed that this particular location is part of the Marriott brand.
melba
melba,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月3日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月30日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
Pasami
Pasami,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月28日
Dated rooms. Not up to what you would think
of Marriott standards. No maid service during our stay.
Randall
Randall,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月28日
Bathsheba
Bathsheba,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月22日
Staff receptionist rude and condescending.
Walter
Walter,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月21日
Great location, nice pool.
Christopher
Christopher,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Conveniently located
Nicole
Nicole,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Enjoyable
I enjoyed my stay. The room was clean. I enjoyed the indoor pool.
Latoya
Latoya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月17日
Love it especially the bed
Quiona
Quiona,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月17日
The hotel rain out of toiletries and know one expressed this to us at check in.
We had to find out when it was time to take a shower. (If advised at check-in I would have went to the store right away before getting comfortable). The hallway had strong odor of marijuana
ALTARIQ
ALTARIQ,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月13日
Very bad customer service. RUDE STAFF
No soap in the washroom. Rude answers from the front desk. Very Unwelcoming front staff. Carelessness. No respect at all for the customers.