Hotel condition is very good , food is various , staff were very friendly especially with kids , toilets had No portable shatafa so it was a bit difficult to manage , they had toiletries available and slippers , the Mozaic restaurant staff were so nice , especially Khalid , the out door pools were many , all of which were well maintained , the only negative thing I felt that the splash island and the jungle arcade kids area had separate entrance fees which did not making sense as it’s well known hotel amenities are all included within the booking except the spa . So it was a bit disappointing.