我是否可以免費取消巴倫斯閣飯店的預訂並收到全額退款？

可以，巴倫斯閣飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

巴倫斯閣飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

巴倫斯閣飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

巴倫斯閣飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。退房時間為 11:00。提供快速入住和退房，以及零接觸入住和退房服務。

巴倫斯閣飯店是否附設賭場？

此飯店沒有賭場，但百老匯賭場 (開車 21 分鐘) 和雲頂俱樂部星城賭場 (開車 25 分鐘) 都在附近。

巴倫斯閣飯店附近的環境怎麼樣？

巴倫斯閣飯店位處瓦索爾的中心地帶。熱門景點包含別墅園，開車只要 19 分鐘。

巴倫斯閣飯店住宿資訊、相片和旅客評語

Q: 巴倫斯閣飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

8/10 非常好

2025 年 10 月 13 日

An older hotel with plenty of rooms. Dated decor, clean but tired property. Great breakfast available. Reliable free Wi-Fi. Best of the local budget hotels. Some great staff. Now has a new build supermarket opposite.

Paul，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 10 月 12 日

Area felt unsafe. Building looks abandoned on arrival as you have to go through the side entrance. Lady could not find our booking which wasn't a great start, no apology once she eventually found it. Room was finished very badly, paint everywhere, including on the walls in the bedroom, the bathroom and even the curtains as well as the mirrors. Shower did not work. Room smelt old. Questionable stains on the furniture too... In general, a poor stay in a badly maintained room. Pay the extra and stay elsewhere, anywhere. We even had an extra guest with a big web as his home (spider)Worst hotel I've ever stayed in.

Jonathan，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 12 日

Yes

Jeremy，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 10 月 10 日

Welcoming, lovely breakfast, easy parking

Kirsty，1 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 8 日

Not a great looking place externally, looked run down and closed, not helped by a poorly lit car park and no clear direction to the reception which was right at the back and again, not welcoming. Only the number of cars and vans there, convinced us it was open. Then, the access door was tied open. Not sure if was a fire door, i guess not. Could have been a better recovery if when we found the reception, the receptionist lady was more tentative. She had her head down in some paperwork, which is fine, but look up and say something, like "hi, ill be with you in a moment" just acknowledge us. Anyway a couple of minutes passed, then her opening line was.... "name" no please, no hi, just asked for our name. Gave us a key and DID read out the room number, but didn't point out which way to go, or which floor or anything. I had to ask. Then, the staircase to our floor, 2nd, wasn't well kept, just needs a clean and a dust and again, more lighting. The room, was OK. Suitably aged in line with the hotel, but with some modern decor and a decent bed, but poorly painted patchy walls and.....no heating. I went and asked the lady how the heating works and she said she'll give is a heater until it comes on. The heating didnt come on, our whole stay. Was it not turned on at the mains? (Heating WAS on in reception). A nice clean bathroom though with hot water and had a lovely bath, however the plug had no chain and we had to use a key afterwards to prize it out. Also, obvious damp.

CRAIG，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 7 日

all ok. for the price u have paid. Just annoying morning time - people activate alarm when used bathroom. but its not hotel fault, definitely -im happy to come back.

M，1 晚商務旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 10 月 5 日

Tired run down hotel, in a dodgy area. Van stolen off the car park on first night, shower broken so asked for another room. Trying to find your way around corridors was insane as signage pointed to old reception area no longer accessible. Only saw I staff member who doubled as receptionist and barmaid. Nobody made my bed after first night and never saw housekeeping in my 2 days stay. Cheap but not cheerful

John，2 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 10 月 5 日

The staff seemed ok if a little unsure about knowledge of their job, we were told we had the bridle sweet which was on the third floor up narrow stairs with no lift. When we entered our room we were shocked, it was disgusting for start it was a bridle sweet yet there were two single beds in the main room and a double bed that the mattress didn't fit in another room. There were a lot of stains on the carpet and some rather dubious stains on the sofa, where are you supposed to sit. The pictures on the hotels.com website and the pictures on Google maps are three years old and do not represent its current state, the front of the building looks almost derelict with various windows broken, the entrance to reception is round the back in fact the only thing that resembled the hotel in the picture was the wall mirror. I can't comment on the breakfast as we walked out and drove home, NOT something I wanted to be doing after going to the RTTW event at the National arboretum. I have made a complaint to hotels.com and am awaiting their input.

David，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 5 日

excellent hotel great price lovely breakfast will defintley stay again

Robert，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 29 日

Unfortunately we didn't even get out of the car to check in. The building was not as pictured on the booking app, and is in need of a total overhaul. It was a cold day and ever single window was open, which I think could indicate an internal issue with odours. Even worse than the condition of the building, was the car park being occupied by men dotted around in various places that were smoking rolled cigarettes that smelt very funny. So, unfortunately due to feeling unsafe to the point of not even get out of our car, we decided to move onto another hotel.

Darren，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 28 日

Absolutely horrendous will never ever be staying here again

Paul，2 晚商務旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 25 日

David，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 24 日

Disappointed

We arrived at the hotel, and instantly felt uncomfortable. We checked in, we got to the room that we booked and found evidence that the room had been attempted or even broken into. The window was open, it opened up onto a flat roof where other rooms had windows, the window wouldn't even shut. We let the reception staff know of this, they offered us another room but we declined and found alternative accommodation.

Sarah，2 晚好友同遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 23 日

Breakfast and morning staff was so lovely but night lady was not when arrived she just gave key and didn’t even know where to go as she just went on to next customer so had to ask. room was spacious but had to climb stairs to 3rd floor as no lift and I’ve got disability so not good at all. Shower was red hot and button wouldn’t turn to cool down we had reported this and still hadn’t been fixed

Lorraine，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 19 日

Gourav，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 19 日

The welcome was friendly. The room smelt of smoke despite the fact that it was a non-smoking facility. There was a leak in the bath from the overflow - I put the tap in and half the bath was full by the time I woke up. Cannot stand in bath for shower and the water would not go through the shower adaption so had to have taps running. The hot tap in the sink could not be turned off so ran continuously for the duration. I had paid for breakfast and when I got downstairs the coffee and tea facilities said there would be an extra charge because there was a kettle in the rooms with coffee and tea making facilities!! Overall not too impressed.

Emily，1 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 17 日

Meh

Properly run down. Cheap enough. Fire alarm went off. Went for tea came back there was a lad outside on his bike warning me if I’m in a van could get nicked as there was a guy with a scanner on the car park earlier and the police had just left so panicking about my van all night. Apart from that was ok for what I paid 😅

Craig，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 17 日

Hotel looked very old and slightly unloved. Staff were friendly and room was clean the bed was specially comfortable though you could hear the people in the rooms around all night. Old floor boards moving all night from up stairs walking about. Plenty of parking, at breakfast was ok.

Neil，1 晚商務旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 16 日

Tracey，1 晚好友同遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 15 日

Really nice Room

Really nice quant hotel. Well presented room. Only drawback was trying to navigate the shower temperature.

Jamel，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 15 日

Not Recommended

Only stayed 1 night and the shower wasnt working. It took more than 2 hrs to get someone to look at the shower which couldnt be fixed and we had 3 hrs to check out. Offered us another room which werent any better but had to shift everything to the next room which delayed our plans. The lift wasnt working which meant carrying massive luggages to the 3rd floor.

Shelbin，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 15 日

Stella，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 12 日

Jessicca，2 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 11 日

Cristina，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 8 日

tammy，1 晚旅行

Hotels.com 真實旅客評語

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我是否可以免費取消巴倫斯閣飯店的預訂並收到全額退款？