Asked the female staff questions. She didn’t answer only gave us one key card for two people.. The floor was soaking wet because their conditioner was leaking.. the elevator farthest away from the desk smelled like cigarettes. The room was clean. The bed was comfy.. got a good parking spot. The AC worked good other than it leaked.
Angela
Angela,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 25 日
Rather sleep in the terminal at DFW.
Stayed here for one night after my flight was cancelled. Wish I had slept at the airport. Desk clerk at check in was such a jerk. One of the rudest men I have ever encountered. Bathroom was stained, dirty and gross. Couldn't force myself to use the shower. Felt unsafe all night and couldn't sleep. No stars.
Leisa
Leisa,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 8 日
Horrible customer service
I checked in with my dog in tow after booking through this website I say was however I wanted to stay a couple more days so I went to the front desk to ask the lady how much for two more days. Instead of just quoted me the two days. She started to say well you didn't pay your deposit that's $100. You did it mention that you had a dog. That's another $75. I told her I had my ID and debit card out when I checked in with my dog it's leash in my hand with the dog attached to it right behind me. It's not my fault if your co-workers don't do their job properly. So how much for the room she's like well pay me the $175 first and then I'll tell you the second two nights price. Ridiculous customer service.
Devin
Devin,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 7 日
It’s OK for the price didn’t expect much. He did say there was a breakfast included coffee is not considered breakfast. Hotel is near renovations and need to do lots of renovations to be better for the hotel smell like cigarette smoke even though it’s no smoking.
patrick
patrick,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 5 日
Fixer-Upper Surprise
I was confused by the parking lot full of shipping containers and construction materials, but I did find the front desk. Check-in was seamless and smooth. The hotel was obviously under renovation. The room did NOT have a queen bed as stated on the website. It was an old lumpy double.
The sink was dirty, but really why would you clean something that will be redone and needs new lighting?
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 5 日
Bring your own food
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
Jamila
Jamila,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 31 日
Smells
The original room that was given to me was not ready the maid was still in the room. The 2nd room they gave me smelled like the Trinity River was running through the door entrance.
Garron
Garron,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 31 日
An ok place to sleep for a few hours after my flight was cancelled. Could use a freshening up in the kitchenette and bathroom Comfortable bed.
thomas
thomas,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 26 日
Alexus
Alexus,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 25 日
Flooded room and gross condition
My room flooded from the bathtub. I asked for another room, they gave me one but it also had cracks in the tub and did not have a plug stop. I asked for another room and they didn't give it to me. I asked for a refund, so I could go to a different hotel, but I was denied. Anthony at the front desk was rude and ignored me, which is fine, because I don't pick a hotel based on the front desk person.
Other issues were the room was clearly not cleaned. The cabinets even had old food in them.
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 9 日
Bad experience
First of all I called the hotel to get the shuttle when I arrived DFW airport I was tired, he answered the phone and hung up that’s why I got taxi, the breakfast is breakfast is big lie, there was no breakfast except coffee.
Faiz
Faiz,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 28 日
neil
neil,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 15 日
The hotel was under construction and we walked through the construction site to get to our room. There was no warning or information that this would be the case. The phone in the room did not work, so we could not call the front desk. There were no cups in the room and the airport shuttle was not available even though we signed up the night before for one.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Wonderful
Great
Clark
Clark,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 30 日
Electricity cut off in my room
Godwin
Godwin,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 29 日
Room missing cloths hangers, no blow dryer, no remote for tv, door security latch broken, towl hanger in back of bathroom door not sercure,no extra pillows or blankets!