this is one of my bad experience in hotel stay in recent years.
1) lack of basic things for personal use in bathroom, although i did not go to front desk to ask but i think they should put one set (at least) in the bathroom for ready to use.
2) the water flow extremely low, i take the shower like bathing under the rain outside, water pressue far away from standard in the bathroom, i know many place in American will be the same in order to save the water but it was too too slow flow.
3) no one fix the room will be bad, no one to through away the rubbish daily even.
4) grab and go breakfast unacceptable, not even a table for guest to set and eat, and the breakfast we can take is only 2 kinds of fruit, 2 kinds of muffin (or similar), coffee and tea, nothing more.
5) pricewise is not far cheaper than nearby hotel (i stayed before) but they will offer at least all the basic things.
sorry, i think i will not come back if not improve all situations.
Tidy and clean . Very good service. A lot of store and resturant nearby . If you drive this is really a good hotel
Rock
4/10
This was the worst place for cleanliness I've ever stayed in. We made the mistake of looking under the bed and there were two pairs of shoes, clothes, garbage and dog toys under there. The cabinets had crumbs all over in them, the refrigerator had lettuce and other greens still in the drawer. There was a pair of underwear stuffed in behind the dresser drawers(we had to remove one when we thought something had fallen behind there) and the floors were filthy(unswept).
Holly
3 晚旅行
4/10
Staff was very nice. The bed wasn't very comfortable. The floor in the room was dirty like it hadn't been cleaned. The tv didn't work. Half of the lights in the room didn't work. Asked if I could get a different room and they said they don't have any empty rooms. The fridge was loud. The room was right next to the elevator and I had to listen to it going up and down all night which wouldn't have been that big of a deal if I would have had a tv that worked to drown out some of the noise
Pamela
1 晚旅行
10/10
Kenny
1 晚旅行
8/10
Michael
2 晚商務旅行
10/10
once again the staff was great. they are very patient and willing to help when my end had issues. thank you brooke for being chill when everything is hectic and for your kindness. i appreciate the customer service weather evening or mourning its outstanding. 20 stars
Kenny
2 晚商務旅行
10/10
I really appreciate the staff and hospitality. Ask for Benji if you need anything. Hes awsome. Everyone else is too,,he just went out of his way for me. 20 stars
Kenny
1 晚旅行
10/10
Made me feel welcome which for me is rare so it was really appreciated.
Kenny
2 晚商務旅行
10/10
My stay was excellent, and I’d especially like to highlight Benji at the front desk. Their compassion and genuine empathy for people from all walks of life truly stood out in every interaction. I thoroughly enjoyed my time here and will absolutely return in the future.
Adam
7 晚商務旅行
4/10
Andres
1 晚旅行
8/10
Michael
2 晚旅行
8/10
Filipe
7 晚商務旅行
10/10
Steven
1 晚旅行
8/10
Check in was easy, the bed was horrendous. Overall it’s a tired place but Reno actions start April 2025 so I’m sure that will help