亞特蘭大阿爾法利塔希爾頓大使套房飯店

Terrible experience !!!

Musty smell; wet carpet; had to change rooms; rude person at check in; other employees were fine. Did not have my reservation. When I gave my confirmation number he said that he still didn’t have it . He manually entered the data from my confirmation. My confirmation said WiFi was included. I couldn’t get WiFi in my room and was told that WiFi included meant that WiFi was INCLUDED IN THE LOBBY , not in my room. This was the last time I will stay there.

Donald, 4 晚家庭旅遊, 2021年08月22日

Hotels.com 真實旅客評語

Amazing breakfast! Very clean and good quality rooms

nicole, 1 晚家庭旅遊, 2021年07月30日

Hotels.com 真實旅客評語

unnecessary inconvenience, broken elevator

I came there on hotel.com reservation, I use all the time. My itinerary number is all I had and that didn’t pull up at the hotel and the agent was unprofessional, she was so busy hollering across the lobby to talk to a man she was interested in. She was not busy but didn’t help me, I had to search for the information myself. I had to wait in my car for 30 minutes on hold to get it from hotels.com. The right side of elevator was down, a couple got stuck in the elevator and people would congregate right outside of my room waiting long times for elevator to come. Noisy The virtual help was of no service to me and I had to hold so long to get a live person. I have used hotels.com a lot and stayed at many hotels that I am a member but still I used hotels.com. I had never been asked for a different confirmation number and since I needed it, why didn’t Hotels.com give it to me in my itinerary? This was very inconvenient while traveling with a 4 year old autistic son.

April, 1 晚家庭旅遊, 2021年07月23日

Hotels.com 真實旅客評語

Great stay!

1 晚家庭旅遊, 2021年06月27日

Expedia 真實旅客評語

I got to this hotel probably 3-4 hours after booking it & they said they did not have a reservation in my name & they advised they were all booked & I needed to contact Or it’s since I went through them to find me another room & now they are not going to refund my money even though I showed up but didn’t get to stay because they dropped the ball & did not have a room for me. That is pathetic, I could understand if I didn’t show up but since I did & they are the ones that didn’t have a room for me then they should definitely refund my money.

1 晚家庭旅遊, 2021年06月26日

Orbitz 真實旅客評語

Nice location. Very clean. Nice bar.

5 晚浪漫之旅, 2021年06月21日

Expedia 真實旅客評語

NA

4 晚家庭旅遊, 2021年06月12日

Expedia 真實旅客評語

After submitting a previous review, my concerns were addressed and taken care of.

5 晚家庭旅遊, 2021年06月07日

Expedia 真實旅客評語

Breakfast

1 晚浪漫之旅, 2021年06月03日

Expedia 真實旅客評語

Great room and people, pool needs work.

The hotel room and service we received was wonderful! We were very comfortable in the room and met some great associates. The only major issue we saw was in the pool area. The ceiling wasn’t in the best shape. There was a leak from the ceiling dripping some water into the pool and it was leaving a weird film in the pool water. Since we didn’t know what the leak was from, we didn’t stay too long which was a major disappointment for the kids since that was the highlight of the trip for them.

Mallory, 2 晚家庭旅遊, 2021年05月24日

Hotels.com 真實旅客評語