When I checked in I was given some attitude about parking. I was told there was a charging plug in lights by staff and there wasn’t. But when I asked for help or if I had missed it, I was talked to like I was a child by the man at the front desk. The lady was helpful and housing keeping was a saving grace with an extra plug. Sink cracked. Air conditioner/heater was very loud. Bed was ok. Stains in wood. Tv went in and out a few times.
Ordered room service and it was not good for the price. I felt overcharged.
On check out I felt lol and inconvenience to the gentleman at the desk. No smile, No thank you, just blank looks.
When I arrived I was told oh you’ll likely have to park in public parking across the street.
I have had better experiences in the past. This was less than desirable. I did not feel welcome and felt more like an inconvenience. With the exception of the housekeeping lady whom was excellent and the one lady that helped at the front desk.
真實旅客
2 晚商務旅行
6/10
The room fan was noisy and the temperature control did not work.
James
1 晚家庭旅遊
6/10
Most things were just fine, but the heat or air conditioning unit would shut off and turn back on every 10 minutes or so with a loud bang. I didn't get a wink of sleep.
Nikki
1 晚旅行
8/10
Overall our stay was great. The hotel was clean and the staff were very friendly. There were 2 down sides. One was our room had a non-stop hum, like a dishwasher running. I really only noticed it at night when trying to fall asleep. We had an end room near the elevators, I just chalked it up to that. The other down side was the parking garage. The spaces were quite cozy and once you reach the end, there's no place to turn around.
Melissa
2 晚家庭旅遊
10/10
Mary
2 晚商務旅行
8/10
the hotel restaurant was cozy and 5 star food & service. our room heater was very noisy and the swim pool broke during our stay. But the staff was so courteous and the lake view beautiful
Paul
2 晚旅行
10/10
Rebecca
2 晚家庭旅遊
10/10
Carrie
1 晚商務旅行
10/10
真實旅客
2 晚家庭旅遊
8/10
Lorena
1 晚家庭旅遊
10/10
Clean, comfortable, friendly, and well-priced
真實旅客
1 晚家庭旅遊
10/10
Eric
2 晚家庭旅遊
10/10
We stayed at Monona Hilton for a gymnastics meet. The convenience of the skywalk was much appreciated. Signage to the hotel was not great. It’s difficult to find until you are right there. The underground parking was confusing, but workable. The restaurant was a bit fancy. I think guests would be better served by a more causal dining experience. The pool was small but nicely heated. All in all, a good stay.
Debbie
1 晚家庭旅遊
10/10
michael
1 晚商務旅行
10/10
This is a gem! Lovely property with great lake and capitol views, friendly staff and close to good restaurants. The lobby bar is welcoming and we enjoyed a great breakfast in the restaurant.
10/10 for a business stay or a fun Madison weekend.
Cynthia
1 晚旅行
8/10
Very nice hotel. Our only critique is to charge $25 for parking per night to pack vehicles in like sardines is not great. No room for error backing up or taking corners when two vehicles are trying to take a corner.
Kyle
2 晚家庭旅遊
10/10
Lovely hotel in the heart of Madison- will definitely be back.
Jill
1 晚浪漫之旅
6/10
The property’s location is amazing in downtown Madison. The property needs some updates in bedding, furniture, and the hot water took 10 min to warm up. The restaurant had limited hours on a Saturday. Overall, if you are planning for one night, it was ok, but I won't choose this hotel again for a couples getaway. It is pretty basic.