Trip started with room we had booked not being available for 2 days, so they put us in a room directly next to the event stage which had blasting music until 10pm. We didn’t have any beds/cribs until 9pm the first night. They didn’t seem to care or provide any service which would make you feel welcomed or heard.
Overall the food is bland or bad, but the coffee shop and muffins, and a la carte restaurants are good. The Japanese is the best. Service at the buffet restaurants is pretty bad - don’t expect to get water during your meal (or you’ll get it right before you finish) - the staff just seems miserable and sad. Omelet station was most promising for breakfast, pasta station for dinner given they were both made to order.
Kids pool is nice and privileged beach area has nice space and beds. Kids club isn’t welcoming to English speaking families. We had a nice family trip but overall disappointed in the hotel and most of all the service.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
Dieter
Dieter,9 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
Muy buena 10/10
Daneris polaco
Daneris polaco,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
I loved everything about it! This was by far the best vacation ever!
Amber
Amber,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 1 日
PAOLA
PAOLA,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Absolutely love it, staff friendly and family environment
Eliezer Maldonado
Eliezer Maldonado,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
Wallace
Wallace,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
Staff was beyond friendly and understanding of my needs and food allergy. They knew right away after just saying it once that I needed a nd milk for my coffee. Every morning there after they would heat it up for me at breakfast without even asking again. Very attentive staff all around.
Would have liked to be able to retrieve usd instead of pesos
Hector
Hector,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 28 日
You should have cash with you, if you want coffee or drinks, good luck if you don't tip the waiters, they will ignore you totally.
Arta
Arta,9 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 26 日
No words to describe my experience! Just awful…
yadira
yadira,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 26 日
Most of the tv channels were in Spanish and I have to ask everyday for face towels to wash up with.
Shanta
Shanta,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 25 日
Jan
Jan,9 晚旅行
Orbitz 真實旅客評語
8/10 非常好
2025 年 1 月 24 日
Emanuel Raposo
Emanuel Raposo,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 24 日
Not worth the money
You will be lucky if you get reservations at the 4 restaurants on site… the food not so great and you are not given a lot of choices for food or drinks.. my room which was upgraded was missing furniture.. there are times where food is not available for you and forget room service.. horrible.. resort and beach was beautiful and the bar staff and waiters were amazing but front desk need to get it together.. we should have only stayed a couple of days
Tori
Tori,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 23 日
Overall the staff was excellent. Room service menu needs about 2 more varieties. And more options on menu for vegetarian and vegan.
Latoya
Latoya,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 22 日
Thi Thuy Linh
Thi Thuy Linh,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 22 日
Yaileen
Yaileen,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 21 日
Adlin
Adlin,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 21 日
Very happy with hotel and staff
carlos
carlos,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 21 日
Everything was great ,staff and hotel..very happy with Everything
Fredy
Fredy,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 21 日
The staff was not friendly or helpful.
Chenon
Chenon,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 21 日
Beautiful beach and area, nice staff, clean, quiet room, easy check in and out, good activities.
SHAHRAM
SHAHRAM,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 19 日
Hermosas vacaciones me encanto divertido para toda la familia