Was great stay, hotel looks a little dated and roof shingles fallen off
Mike
2 晚家庭旅遊
8/10
Wooseok
2 晚家庭旅遊
6/10
The staff was great, but unfortunalty their ac unit blew and we were out of ac for almost 2 nights. The hotel did work hard to get it running. And by the 2nd night around midnight the ac started to kick in. Although this wasnt the hotels fault, this did put a damper on our stay.
Tyler
3 晚家庭旅遊
6/10
Unfortunately air conditioning for all of hotel broke on a very hot day. we had come to niagara from far away. Told us they were working on repair. Did say if we chose not to check in they would give us full refund. I mean isnt that a gimme, i didnt break their air. I saw ways to improve their customer service here. Great customer service would be to assist those unfamiliar with the area in finding alternate hotel to stay for a night until air is fixed. Local businesses must know each other and know comparable rates. strrss free process for customer, yhey would be so grateful if you put them up st an alternate hotel. Use money they paid you to pay other hotel. okay customer service, would be offer a discounted room until air fixed for inconvenience and customer loyalty. Poor service is giving someone who came from far away the choice stay at full price or go home. Suggest in future they work with customer in problem solving something out of customers control. That would get you great customer reviews and repeat customers. We had quite an adventure. We stayed for our child to see Niagara. Ac did get fixed at 11pm and we survived by going out until kids bedtime then using cold water on towels until 1130pm. Went for ice but no machine had any. Guessing everyone was doing same.
真實旅客
1 晚家庭旅遊
6/10
anis
1 晚旅行
6/10
Florence
3 晚旅行
2/10
Sarra
2 晚旅行
10/10
Property is clean and quiet close to everything
Lisa
1 晚商務旅行
6/10
真實旅客
1 晚家庭旅遊
6/10
Manjit
1 晚旅行
8/10
真實旅客
2 晚家庭旅遊
8/10
Suparat
1 晚旅行
8/10
The Waterpark access was great. Property is a bit rundown and musty but bed and bathroom was clean. It’s close to most all attractions and overall my son and I enjoyed the stay.
真實旅客
1 晚家庭旅遊
10/10
Shannon
1 晚旅行
10/10
Lisa
1 晚旅行
6/10
Not so good but
Patrick
1 晚家庭旅遊
8/10
The place is very nice and clean, but it is not a family atmosphere since within the facilities there was a smell of marihuana.
Julio César
2 晚家庭旅遊
10/10
The room was very nice and family friendly. The kids loved the bunk bed. They show movies for the kids in the evening, and the water park was a big hit for the kids, too. All the staff were very nice and helpful. The ONLY thing we didn't like were the pillows, they were flat and stiff. If comfy pillows are important to you bring your own 😆
Jessica
1 晚家庭旅遊
4/10
Check in was great, they let us get our room key early and front desk staff was friendly. The room was very outdated and needs a lot of upgrades. Be aware to check the Waterpark Hours as they are different from day to day and month to month so not necessarily open the hours you would expect to use when paying extra for the park passes during your stay.
Melissa
1 晚家庭旅遊
4/10
I wasn’t very happy with the parking situation. I was circling around to find parking as the front desk never informed us that the over flow parking was across the street in the parking garage. I sent my son in to ask and they just told him across the street so we parked in the lot directly across and had to pay again. When I went in and spoke to the front desk, the lady was very rude and just said that their signage out in front of the hotel. I informed her that it was dark out now and I could not see the signage and just said maybe going forward they should inform People when they check in about the parking and also let them know. It’s the garage and not the lot and when I informed her that I did have to pay again she said she wouldn’t charge me for that night at the hotel, which was Friday night the 6th but in fact, she charged me double so I originally paid when I checked in $85 and then I was also charged another $20. I will not be recommending this hotel to family and friends. We had a baseball team that was staying there and we were sitting in a courtyard waiting for our boys to come back and security demanded us to leave the courtyards because they were closed at 10 when there was four mothers sitting chatting very quietly amongst ourselves, waiting for our boys to come in where other families were running around yelling screaming, slamming doors and we were the ones that asked to leave. Your staff needs to work on their hospitality.