This hotel cannot deliver the expectations of a Hyatt product and should wear a different flag - especially when charging a Hyatt rate. The "motion detector light in the bathroom is ridiculous and untenable. The light turns on randomly and is crazy bright. The staff are not Hyatt quality - no greeting guests, no knowledge about the property. I went down for breakfast at 6:05am and an airline crew was waiting outside the closed door. i asked about breakfast the the front desk person said, "yeah they didn't show up today"..and went on to say, "you're lucky they came in at all". Having spent 7 years working for Hyatt, I can assure you this is not the product. Don't pay the Hyatt rate for this imitation.
Rick
Rick,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Charles
Charles,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月11日
The ladies at the front desk were very friendly and helpful. Great first impression.
Kathleen
Kathleen,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年11月10日
Shuttle runs limited time and not earl mornings. Staff not much help
Glenn
Glenn,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月9日
Abdul Karim
Abdul Karim,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月5日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Staff was extra helpful and polite , room was very clean
Haytham M
Haytham M,4 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月1日
False Advertising
We were refused our room. Even though we have stayed at this property twice previously with our cat, they refused to let us check in as they said they had newly renovated & no longer would allow a cat. The property is listed as pet friendly but will only allow dogs as they say cats are more destructive than dogs. Three employees including the general manager were very uncooperative & verged on rude. They said we had to deal with Expedia for our refund & did not even offer to help us find alternative accommodation. We drove an hour out of our way to escape the gridlock in Charlotte to find a hotel that was willing to accept a cat. We are extremely annoyed & will be taking this issue up with the Hyatt management as well as Hotels.com for false advertising.
Mary Lou
Mary Lou,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Property was very clean and it’s close to a lot of restaurants!
Ketura
Ketura,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Karen Jean
Karen Jean,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月26日
Dirt room with bugs.
Manuela
Manuela,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
Great
Cindy
Cindy,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Easy access to the airport in a in nice and safe location. Free breakfast and easy walk to other food options is key.
Michael
Michael,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
My room was probably the best that I have stayed in, in a long time. I loved it.
Denise
Denise,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月8日
Vinson
Vinson,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月1日
My stay was due to the power outage stemming from Hurricane Helene.The staff went out of their way to welcome and meet our needs