This review is no reflection on the staff who were excellent. When I arrived at 3.15 my room was not ready I was kindly offered another room but the windows would not close so I had then wait till 3.30 for my original room to be ready. I had booked a double bed but when I got to my room it was 2 singles pushed together. At this point I could not be bothered to go and complain as I was due on a Teams call. I had to do this on my phone as there was no internet and reception had no idea when it would be working and in fact still not working when I checked out.
I had a pleasant meal and as I had a long journey I went to sleep at about but was woken up at just after midnight with a noise that resembled tumble dryer with shoes it it. This went on for 20 or so minutes.
I have stayed here a number of times before and it has been excellent but sad to say this was a horrible experience so probably will not stay here again.
John
John,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 24 日
Tired rooms
Nice pool but standard room needs serious upgrading. Would be ok at a low price.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 23 日
Pricey for what it is
Wasn’t an all bad stay. The First Lady on reception was lovely and really helpful. She was an older Scottish lady with blonde hair who did everything she could to help us. Our first room had the noisiest floor boards (sounds trivial but you literally couldn’t rest your little toe without a horrendous noise. In terms of cleanliness I think they need to hire new cleaners. The dado rail in all corridors were dusty. Our room was very dusty and cobwebby. We moved rooms and the second room the bedding didn’t look like it was fresh I could be wrong but the creases looked like someone had laid in it. By this point after 10 hours driving and one room change already I decided just to sleep in it as I bring a spare pillow case and a blanket anyway. My son is autistic so I didn’t want to make him even more anxious than he already was by suggesting my bedding hadn’t been changed. Was in reach of Edinburgh (about an hour door to door using the park and ride at Halbeath) The family rooms with a shared door access need sound proofing as you can hear everything. I wouldn’t stay here again and would recommend it.
Kelly
Kelly,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 23 日
Key card stopped working 3 times, no soundproofing in the rooms.
Chris
Chris,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 23 日
Concert stop off
Holly
Holly,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 23 日
Disappointed NOT what we expected ! Bathroom floor dusty and spiders web with spider behind door.
Window frame filthy and tray with kettle and cups not washed from previous occupants.
The whole hotel needs refurbished We could here the person in the room above us snoring in the night The staff were completely inconpitant We are frequent hotel users and we will NEVER use worst great western again.
George
George,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 22 日
Out dated and needs cleaned
We arrived che king was at 3 we didn’t get our rooms untill 4 as cleaner was busy got to our room opened bottle of eine in the bathroom tooth pics on floor also dead flys and shower drain disgusting good choice of breakfast but everything cold
Laura
Laura,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
Stayed in room 22, one light didnt work, a plug socket wasnt secured correctly to the wall, door to the outside grassy area didnt lock correctly. Apart from these little issues it was a lovely stay, the staff were wonderful and helpful and always on hand to help. Would definitely stay here agin.
Stacey
Stacey,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Wonderful Hotel
Hotel was wonderful, good price for value. Customer service was superb. Excellent location and atmosphere. Loved it!
Edward
Edward,6 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Kate
Kate,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 28 日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 25 日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
The Staff was very helpful and courteous!
Darla
Darla,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Good hotel, pool inaccessible!
Pool wasn’t accessible - only reason I booked!
Kyle
Kyle,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 5 日
Not the place it used to be
We were really dissappointed that they never informed us that the leisure centre would be closed all week. Given it was the first week of scottish school holidays this was really poorly planned. Rooms are a bit tired. No cooling fan or aircon. No ironing board. Breakfast was okay but the bacon was pathetic and the black pudding was dry and tough. Nice dining room. Plenty of parking
Mary
Mary,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 2 日
A pleasant enough stay.
Peter
Peter,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Mysigt
Mycket bra och mysigt ställe
Kristin
Kristin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Lovely rooms, clean and comfortable
Anne
Anne,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
Visiting Knockhill, so location was perfect. Friendly staff, great pool and hot tub. Most areas were well looked after, could do with some TLC, however, work was taking place while I was there.