The aircon was broken and the outside area resembled a scrap yard. Not sure if the place was being referbished but did not see any skips.
Malcolm
Malcolm,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月31日
Disapointing
Very disappointing. Turned up about 10pm to many lights not functioning properly in the car park. Smooth check in but rooms are very tired and discoloured. Air con does not work. Breakfast very disappointing too.
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月31日
Alicia
Alicia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Extremely dated property and style of management.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Jonathan
Jonathan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月25日
The hotel itself was good. While it is a bit dated, we got two rooms that were adjoining. The temperature was not great. The breakfast was over priced for what we got.
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
David
David,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月10日
thomas
thomas,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月10日
Incorrect room issued
We were.checked into the wrong room. Reception were rude
Jason
Jason,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月6日
Long way to go Hotel!
Flooded car park but nothing new for this hotel even when it was the Hilton.. Many years of this. New reception area, clean and inviting but after leaving there the best way of describing the hotel is run-down and shoddy, which needs lots of work carried out quickly in the stairways (distinct smell of damp), hallways and rooms. The room we had looked like there had been a flood in the bathroom with the bath panel curling up, the door splitting and peeling, the shower is about 20 years old, random brackets left on the wall which I guess were old towel rails but who knows? The room felt old and well used (mind you this hotel was used as an immigration refugee hotel until recently!) Getting a taxi from the hotel and back was a nightmare because firms did not know it had open its doors to the public again instead of temporary housing for other people! When taxi were sourced, the reputation of the hotel was lower than a snakes belly because of the people that were there! Not a good start in anyway for the hotel and if they don't announcing they are open as a normal hotel again with paying customers this will not be open for long. A lot of work to be done with the local companies i.e. taxi companied etc and loads of work internally urgently required to make it a place you want to stay at or even recommend.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月29日
Our room was an executive room so we expected it to be nice! We were above a pub, which played loud banging music until gone midnight, I’ve been in quieter nightclubs! The worse part was they started the music again at 6.30am!! No one wants to be woken up to people blaring out sweet Caroline at 6.30 on a Sunday morning! Totally disrespectful
Nicolle
Nicolle,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月27日
People smoking outside windows until 1am, car park flooded to get to my vehicle on leaving. Someone took a number 2 in the hallway of hotel outside rooms and this was left there for considerable time. Guessing this hotel is being used to house immigrants/probation adults.
Martin
Martin,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月27日
Lift did not work, BBC channels did not work on TV, room smelt musty.
Christopher
Christopher,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Colin
Colin,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月24日
Shower didn’t work
Air con didn’t work
Restaurant/bar staff poor
No tea/coffee facilities in room
Curtains don’t cover the windows therefore as a woman alone made me feel uncomfortable when moving around roommates
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月24日
Suzanne
Suzanne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月23日
The hotel was clean and smart, the dining options were excellent and the food absolutely delicious. Staff were friendly. The room was clean and well equipped. Bathroom also nice and clean. The bed was a little uncomfortable but not terribly so. Unfortunately it was a very warm September weekend. The first night the room was unbearably got even with the window open as the air con wasn't working and the heating was on. We reported this to reception and asked if there was at least a fan. Unfortunately this wasn't provided and the AC wasn't fixed, we were told it was out on the entire side of the hotel our room was on, they had at least turned the heating off but it was still unpleasant warm even with having left the windows open. This did mean we didn't sleep at all well especially as the noise was excessive from parties and people coming and going from the hotel. The TV also wasn't tuned in so we couldn't even watch TV to pass the night and even though it was a smart TV it wasn't connected to the internet so we couldn't even cast to the TV from our devices. Hopefully the renovation work they are doing will fix these issues soon.
Jade
Jade,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月23日
Barbara
Barbara,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月23日
Nigel
Nigel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月22日
The worst place I have ever stayed, dirty, disgusting, smelly. Marks on carpets and broken drawers. Skylight window so dirty couldn’t see through it.
Vicky
Vicky,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月21日
Attentive staff, few small improvements needed
Very helpful and accomodating reception team. Corridors and door to room looked rundown and not inkeeping with the interoior standard of the rooms and lobby area, which were modern and attractive.
Cleanliness standard good but bedding could have smelt fresher, mattress was also quite firm. AC not very effective, could only open the window slightly so room was quite warm.
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月21日
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月19日
The room was dirty and extremely tired. The toilet had brown stains, the curtains were covered in stains, the bedside table was covered in cigarette burns, the room was hot and stuffy/smelly. The Atlantic beer tasted bad/different and gave me an upset stomach (only had 2 pints).
This is probably the worst hotel I have stayed in.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
Martha
Martha,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月17日
This is a hotel that has seen better days. On arrival there was nobody at the reception desk and we were left waiting for 20 minutes for a staff member to check us in.
The room we booked was an executive suite for us and or 11 year old daughter, however the sofa bed was so uncomfortable with unpadded springs that all three of us spent the night in the king size bed.
The hotel is undergoing some undergoing some refurbishment, which it badly needs, however the drilling and hammering at 11PM on a Sunday night was completely unacceptable.
We paid extra for breakfast and honestly wish we’re had not bothered. The food had been left under heated lights for quite some time and was tough and greasy. The hot drink machine was broken so no hot drinks were available. All in all it was not worth the money.
It was such a shame to see how this hotel has deteriorated over the past 10 years since we last stayed.