Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
I loved everything about this hotel: the tea room, the Victorian style of the room, the salon full of old school books, the breakfast service.
I 100% recommend it !
Nour El Houda
Nour El Houda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Timeless elegance…
A beautiful, elegant, traditional Scottish townhouse hotel. A quiet oasis ideally situated in Edinburgh’s New Town, 5 minutes walk from the West End. Very helpful staff, lovely bar and restaurant and a great breakfast. You will want to return again and again. We certainly do.
Ken
Ken,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Wonderful hotel in a beautiful area
Absolutely beautiful room and experience! The staff are very kind and professional, and the room was a dream! We had gorgeous views out to Leith, a very comfortable bed, lovely sitting areas, and an exceptional bathroom full of amenities and luxury. The breakfast was delicious, both the hot options and the buffet. Would recommend completely! We had an easy walk into town, but the hotel felt quiet and away from the bustle.
Cristal
Cristal,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Highly recommend hotel
My wife and I recently stayed at the Bonham Hotel in Edinburgh, and it was an absolutely wonderful experience from start to finish. The hotel’s elegant charm and attention to detail created a warm and inviting atmosphere that made our stay truly memorable. The staff were exceptionally friendly, attentive, and went above and beyond to ensure our comfort. Our room was beautifully decorated, spacious, and impeccably clean, providing the perfect retreat after a day of exploring the city. The location is ideal, situated in a lovely neighborhood with easy access to Edinburgh’s main attractions. Every aspect of our stay exceeded our expectations, and we look forward to returning to the Bonham Hotel on our next visit to Edinburgh. Highly recommended!
Kevin
Kevin,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Staff was amazing, very welcoming and accommodating. They put their guests first and it was evident that was one of their values.
Carlos
Carlos,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
George
George,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Excellent 5 star Hotel
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 4 日
I was upset of the bedding assigned for us that deferent than what we booked.
FAWZI
FAWZI,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 4 日
A wonderful return to a very special place in the heart of Edinburgh. Great service. Excellent food. Relaxing and comfortable decor and surroundings.
H M DOUGALL
H M DOUGALL,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Absolutley lovely one night stay at The Bonham! Location, while not central, was an easy walk to the main attractions and convenient to Haymarket station. We also found a great pub five minutes away tucked along a charming side street.
The building is stunning with so many interesting design elements and the room was beautiful. We also really enjoyed the toiletries and the complimentary snacks!
As Canadians who take our tea seriously, we love having fresh milk available in our mini fridge, a nice touch you don't see in North America!
Truly enjoyed our stay, would certainty come back and recommend to anyone visiting Edinburgh!
Lauren
Lauren,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
What a classy and elegant stay. The staff was quite accommodating and the property itself was so lovey
Christian
Christian,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
Barbara Ryan
Barbara Ryan,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
We'll be back!!
The best stay in the most gorgeous hotel! We couldn't have asked for any more, lovely room, spacious and plenty of facilities. We requested parking which was lovely and secure tucked around the back and a reasonable price considering how close it is to the city! If you stay I would recommend going to the bar, amazing rooms with stunning decor.
Phoebe
Phoebe,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 14 日
Margaret
Margaret,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Tres agreable sejour
Un hotel extremement confortable, pas de bruits a proximite de princess street, parfair
Nathalie
Nathalie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 7 日
Brad
Brad,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Very nice neighborhood. 5-minute extra walk time from everything but worth it all.
Daniel
Daniel,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
A Delightful Stay at The Bonham – Can’t Wait to Return!
We had a truly wonderful stay at The Bonham Hotel in Edinburgh. This charming boutique hotel is beautifully appointed, blending classic elegance with modern comforts. From the moment we arrived, we were warmly welcomed by the incredibly friendly and accommodating staff who went out of their way to ensure our comfort. The atmosphere was peaceful and refined, and every detail—from the tasteful decor to the thoughtful amenities—made our visit feel special. It’s clear that this hotel takes great pride in offering exceptional service. We’re already looking forward to our next stay!
cindy
cindy,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Truly lovely hotel in a beautiful area, a memorable stay.
Patricia
Patricia,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 18 日
Stayed here a few times, all great, but the increase in parking charges is taking the proverbial!
David
David,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
Just a hidden gem in the heart of Edinburgh. Luxurious and convenient with a great team too. Fab bar & rooms and bonus of off road parking.