I decided to book this property for a family trip due to it's location. Initially, I had issues with how this property handles it's Check-In, the night prior to my arrival, I was contacted by the property for a "Pre-Authorization" charge to apparently guarantee the room, otherwise I would have my rooms cancelled. The person who contacted me, Jamie, was rather rude to me over this misunderstanding of the situation, I was very confused by this process and found it very suspicious, I have stayed in well over 2 dozen hotels, maybe more over several years and I have never had any other property do this before to me.. My issue with this is that another family member that I was travelling with had requested to let him to pay for the rooms + charges on their personal CC, so I did not want mine charged and I have no access to someone else's CC.
Things however did clear up after an early morning phone call with a different employee, but just beware if you're not used to hotels doing this, that this property will pre-authorize the card on file the day before.
Aside from this issue, the property was good, with the stand out features being a nicely done morning breakfast with plenty of options, underground parking that was easy to access, and overall what was a clean hotel lobby. The rooms do have signs of wear and they are looking a bit dated compared to the most newer modern of hotels, but that's to be expected for it's age. Overall it was an acceptable stay.
