While the price was relatively affordable, there were several serious issues worth noting. The hotel does not provide parking, and nearby options cost AUD 35–45 per stay. At check-in, one of the front desk staff, an Asain female, was unclear in her explanations and failed to mention breakfast times—she simply handed me a paper and said, “everything you need to know is printed here.” It left me questioning whether I was staying at Novotel or an Airbnb.
The soundproofing was very poor. At night, the neighboring room had loud arguments and blasted the TV. We eventually called the front desk around 11 PM, but the phone rang for a long time before someone answered and took action.
Breakfast the next morning was another letdown—one of the cheeses or the avocado spread seemed spoiled, with a slightly bitter taste. Both my wife and I experienced mild stomach discomfort the following day.
Frankly, I was surprised to see Novotel’s service and quality drop to this level. When cost-cutting takes priority, the guest experience inevitably suffers.