We booked the room because the facility had a pool and hot tub. When we arrived, we went down to the pool area (which was freezing), and started to get into the hot tub. It was ice cold. We asked the desk what was up with the hot tub, and they said the heater wasn’t working. They should have told us that when we booked the room.
Nancy
Nancy,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月20日
We have stayed at this location multiple times and will not be returning. Each time the pool and hot tub were freezing cold with no working jets. They offer free breakfast but ran out of coffee for 2 mornings. Staff lack customer service skills, needs improvement and is barely present at front desk.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Would stay again.
Overall stay was great. Check-in process was odd. I had preregistered but was asked to fill out same information and even put card on file which was already done during preregistration. I think it was a training issue. Highly recommend staying here.
Greg
Greg,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Jared
Jared,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Awesome sauce service
This place was great ~ Jessica on third shift was super accommodating... I had a long night ahead of me and their hot tub heating element had gone out ~ she was able to get me jacuzzi suite for the same price as my deluxe!
First shift Miss was awesome as well brewing a fresh pot of coffee and finding us some sweetener because all that was out was regular sugar (and my husband is diabetic). Highly recommend!
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月9日
Bernard
Bernard,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Had a great stay. Love the jetted tub! So relaxing!!
Amanda
Amanda,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月11日
Elevator broke off and on with me on top floor. My refrigerator is too heavy to carry down 3 flights at my age. Very little warm food for breakfast, apple jacks only, orange juice was water flavored. Finally the last day asked for late check out (1pm) and cleaning service kept knocking on door even when we told them late chk out..... said they don't have late check out.
Don L
Don L,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月2日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Accommodating
It was very accommodating, however, the pool heater was broken and the whirlpool was not very warm.
Kimberly
Kimberly,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月28日
not safe door
The door to the room is difficult to open and not secure. I checked in and went to room and couldn't open door. the key worked because the green light came on. I kept pushing and turning the handle. Before going back down three floors several times I used my shoulder to open door. after a few tries it opened. a bit later I left and thought door was locked. It was shut but not locked because the door didn't fit. I came back and it was not locked
judy a
judy a,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Kimberly
Kimberly,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月7日
Need improvements in all departments
VIJAYANAND
VIJAYANAND,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Keven
Keven,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
HISATAKA
HISATAKA,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月2日
Thx
Dawn
Dawn,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月2日
Thank you for your prompt response to the issues we had with our room temperature
Dawn
Dawn,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月1日
Good hotel!
Bianca
Bianca,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月1日
Everything is clean and has a good breakfast. I stay here a few times a week. The annoying thing is housekeeping knocking on my door before check out time. I have until 11am not 9:45 am. Room 216 needs a new fan in the bathroom, it's very loud and obnoxious.