The clerk at check-in was nice enough, but not what I would call customer-service-oriented. He did not seem very knowledgeable about the area and seemed more concerned with his personal life than our stay/questions.
Usually, we find Hampton Inns a "cut above" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.