Don't know whether for environmental reasons, hotel did not provide enough towels. For 2 people, there is only one bathing towel, and no hand towels, and no extra towel for the floor. Complimentary water, coffee and juices inside room are a plus though.
Near to mrt
Staff can speak louder
Can offer somebody to open the door in the reception
And should provide towels for face and other necessities like a comb