Went as a family trip and my family had a great time.
Walter
Walter,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2020年2月26日
one of the worst stays
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Holly
Holly,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2020年2月23日
Closing is a good thing
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2020年2月18日
Horrible
Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Antoinette
Antoinette,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2020年2月18日
1.5 stars
There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年2月17日
The beast is a swimming pool, the room where ok too
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2020年2月16日
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2020年1月25日
This place sucks
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again.
The resort is really nice especially all the different pools and hot tubs.
Alissa
Alissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年1月24日
Nice hotel.
Robert
Robert,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2020年1月18日
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
ANNA MARIE
ANNA MARIE,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年1月13日
Love the water pool
Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
katherine
katherine,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年1月12日
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
真實旅客
2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2020年1月4日
Customer service here is terrible front desk woman name starts wit a S was so rude
真實旅客
1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2019年12月29日
Dave
Dave,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2019年12月28日
David
David,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2019年12月28日
Do not stay here
This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
David
David,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年12月23日
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2019年12月23日
Disappointing
We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Terry
Terry,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2019年12月18日
Rebecca
Rebecca,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2019年12月13日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年12月9日
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Jana
Jana,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2019年12月1日
emma
emma,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2019年12月1日
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing.
They are environmentally conscious with their water consumption systems which take a little getting used to.
I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Daniel
Daniel,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2019年11月30日
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.