Convenient hotel...except they tried to cancel me!
The hotel is nice and convenient to event we were attending in Milwaukee. I made reservations almost a YEAR in advance. But at 3:00 the day of the arrival, the hotel tried to cancel my reservation because they had a "weather event". But what really happened is they were over booked and tried to give away our room. After 15 minutes on the phone, they "found" a room for us and it all went as planned but this was not called for.
Jed
Jed,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 24 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 20 日
Antonio
Antonio,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 19 日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 17 日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Great Stay
Clean room, comfortable bed, good breakfast, lots to do around the hotel. Would stay again
Shey
Shey,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
I enjoyed my stay even if its short. The front desk was welcoming and the area is clean. My room smells fresh and clean.
Plai
Plai,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 14 日
Bed was very comfy. Food options on site are limited. We did find places to eat nearby though. Overall it was an okay stay. I would stay there again.
Tree
Tree,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
Denise
Denise,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
Beautiful room
The customer service at check in was quick, however they did not explain the breakfast or tell us about the dining option. There was nothing in the room, no menu or hotel information. The ice machine was broken and I couldn’t find another one. That’s all kind of minor stuff. The room was beautiful and clean. No issues. Everyone was nice and friendly. I would stay here again, would just ask more information during check in next time.
Holly
Holly,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Stacey
Stacey,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
Ilan
Ilan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Pleasant stay.
The rooms were well appointed and comfortable. The pool was nice and had comfortable chairs for lounging. The breakfast could be better. We paid for it at check-in and were given tickets, but no one ever collected them. While it was only $7 per person, it was on par with what other hotels offer for free with room rental.
DeAnna
DeAnna,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 8 日
Wish we chose a different hotel.
The pillows had a smoky scent as if someone had smoked ciggarettes. There was only one roll of toilet paper in the restroom. The food prices for the quality of the food was terrible. We were also denied a late check out.
Luis Cypher
Luis Cypher,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
Dean
Dean,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Sabrina
Sabrina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
Clarice
Clarice,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Disappointed that breakfast wasn’t offered at same time all week. My grandson had an imaging procedure for 7:15 am on a Sunday, so we inadvertently paid for a breakfast pass we couldn’t use.
Sheila
Sheila,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 2 日
Clyde
Clyde,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 1 日
Extremely Unsanitary/ Poor Customer Service
Sheraton Milwaukee Brookfield:
I booked two (one night) hotel rooms for 7/25-7/26. My family and I stayed for approximately 30 minutes before we were forced to check out and leave the hotel due to the disturbingly unsafe and unsanitary conditions of the rooms.
One of our rooms (Rm. 395) had a bathroom floor that was very dirty and sticky with dark brown and black-ish unknown substances.
Most importantly, however, was our second room (Rm 276) that had many fresh blood splotches (not washed-in stains) on the bedding as well as unknown substances on a separate area of the sheets. The bathroom toilet was dirty had not been cleaned as well. My family and I did not touch any of the aforementioned areas before finding them in those conditions.
I still have not gotten a response from the general manager even after emails and messages.
Photos of unsanitary conditions attached.
Laura
Laura,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Sara
Sara,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Manuel
Manuel,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
The bathroom sink was stopped up and no one came to repair it.