This was not what I was expecting at all coming for a vacation. The resort itself was nice and very clean and upkept. A few issues that stuck out. First, the food. The food was very underwhelming and not very good at all. Paying a lot of money for a "5 star resort" to get well below average food was disappointing. Secondly, the service was not at all up to par. Not sure why this was but every time we put in a request, it NEVER got done. We had to continuously go to the front desk and ask someone to please handle the matter. Our phone did not work in the room, bugs in the room, and no soap in the bathroom. When I left a request into the portal, the reason that it did not get complete is because they tried calling the room and nobody answered.... I cannot make this up. Overall, 3/10 experience and would not do again.