The resort is in good condition and the rooms are nice and comfortable. Many of the staff had average customer service. I visit Jamaica often and expected more, specifically related to customer service. The food at the buffett often ran out and we had to wait for staff to restock. I stayed on the adult only side and was expecting more adult entertainment. This place was dry at night! I came with a group and the location is not convenient. Due the weather back home we decided to extend our stay for 2 days. We attempted to change our transfer and they wanted us to pay again. Even though its shared transportation and buses come everyday and all day. The lady at the transportation desk was beyond rude and did not try to assist. She initially tried to say the bus was already dispatched to pick us up, and stated no bus was coming to the resort on our new checkout date. Again it's shared transportation and multiple buses come each day and we informed the resort the day before that we were staying. She didn't even try to call to ask for a new date. My point is: we paid an additional $1000+ for two additional days and we cant change our prepaid transfer. Also we were celebrating 4 Birthdays and we told we didnt need a reservation for a specific restaurant. Imagine us dressing up in all yellow and were told we need a reservation. I will say Samantha at the front desk had great customer service and probably the reason it was not rated lower. Augusta the Guest Service Manager was Great
Raven
Raven,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Nice resort
Celebrated new year’s at the resort.Staff were very nice; however, the first come first serve restaurants have to wait for a long period of time to be seated. Had an issue with my room due to someone was already in the room but they upgraded me to a master suite which was nice.
Dionna
Dionna,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Hotel was perfect.Wish if i could stay there again at least 4 days for free.Really had alot of fun.
Eileen
Eileen,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Oluwasola
Oluwasola,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
Shekinah
Shekinah,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
I’ll be back
It’s a wonderful place to take your girlfriend/ wife for a romantic stay
DeShawn
DeShawn,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月23日
Andrew
Andrew,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Ashley
Ashley,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Jazzmine
Jazzmine,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
It was a good vacation love the rooms , the amenities good entertainment and friendly staff
ANDREW
ANDREW,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月3日
a good choice for a relaxing
Oleksandr
Oleksandr,8 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月3日
First of all I paid for an ocean view room and received a poolside room. Secondly the wet bar in the room was stocked only once. A tissue box in the room with no tissues. Lastly the people who cleaned the rooms never had washcloths, we had to call the front the desk to ask for them. Lastly, the food in all the buffets were cold unless you got an omelet or pasta made to order. I would not say this was a good stay or a resort I would visit again.
Tuere
Tuere,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月1日
Shevanee
Shevanee,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月1日
Natasha
Natasha,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
It was amazing
Darren
Darren,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月31日
Great choice
Roodeline
Roodeline,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月31日
Horace
Horace,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月31日
Overall, we did not enjoy our stay. The rooms were dirty, the service was poor, the food was horrible and very limited. Good luck finding food between 2-5pm. The entertainment was mediocre to say the least. I would not recommend or return to Ocean Eden Bay.
Jalisa
Jalisa,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Andre
Andre,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月31日
Chantal
Chantal,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月31日
Anasia
Anasia,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月30日
Overall, we had a good stay. We made the best of it. There was lots of variety to eat, our favorites were the Indian and Italian and the buffet. We didn’t really like the steakhouse and Marlins. The lazy river with the swim up bar was our favorite spot. The customer service wasn’t good, some were better than others, they just seemed like they didn’t want to be there. The pool was huge but the area around it was slippery. The beach was pretty but very rocky with a lot of seaweed. Loved Jamaica but may have to try another resort next time for the price.
Angelika
Angelika,6 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月30日
The Staff was amazing. However we had issues with our room.