維多利亞觀海點渡假村萬豪三角洲飯店 - 維多利亞

Pillows were way to soft. Should be at least one of the two harder. Very noisy neighbors

I understand that we are in extraordinary times and that a hotel must follow certain guidelines regarding COVID 19. The staff that we encountered was friendly and helpful any way they could be, but I do feel that charging us $20 per day for parking is ridiculous. The lot was literally empty, the hotel had absolutely no services, not even a vending machine besides a pop machine, no clean towels unless requested, no coffee unless requested, nothing. I clearly understood this upon making a reservation, but honestly, the parking charge for such a minimal accommodation is a bit of an insult. This did not feel like a Victoria Ocean Pointe experience and I do believe the hotel could have done better. It felt kind of petty.

Excellent stay. However, our skin felt extremely irritated after being in the pool. Not sure if they increase the amount of chemicals due to COVID 19. My kids were still complaining about burning sensation 2 days after.

Great property, friendly service!

Sarah at the front desk was very nice and fast at check in. She was great to deal with. Thank you

The hotel and location itself is beautiful. Our room had the best view of the city and was conveniently next to downtown. Everything was in walking distance. We didn’t really have the best service checking in. Michelle wasn’t the friendliest staff member, so it was dissatisfying, being that this was our first impression of the hotel. But we brushed it off because she might have been having a bad day. On our last morning there we stopped and had breakfast at the restaurant located in their lobby, Lure. They provided the worst service. We waited about 20 minutes for our table (The restaurant had about 4 tables at the time, so open seating throughout the restaurant) other customers became impatient and even sought out the hostess who was found just talking to the servers. Instead of seating any of us, she sent them back to the waiting area and had all of us waiting for a table. It got worse from there. The food was cold when arrived and there was food forgotten that we had to reorder. No apologies or consideration, we were not checked up on at all, and we all ran out of water at the table at one point. Couldn’t locate our server. And when we did, she avoided us. The hotel itself was great. But the service was terrible.

Extremely helpful staff, lovely views, great bar, shuttle available...great job, guys! Mike from Louisiana.

Excellent location. Clean and comfortable. Friendly staff. Would definitely stay here again!

Amazing dog friendly hotel! We had a great time and the customer service was outstanding. Very conveniently located. Will definitely be back

Excellent hotel with very good restaurant. It is well located and has great views of the harbour.