Otrevliga personal och allt är gammalt på hotellet. Det är inte värt pengarna.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月16日
Stay away from this hotel.
Stay away from this hotel. everything went from the moment I checked in. They asked if I will like to be offered tea, coffee or water. I asked for tea but they came with 25$ bill for the tea. They charge 350$ deposit per stay which is outrageous. The Coffe machine does not work. I called them 4 times to pls bring me another Coffe machine but they keep promising that they will. The cleaner had to go bring me boiled water for my coffee. The worst thing that happened was that they locked me out of my room. They were trying to charge another 350$ daily deposit without my awareness. I had already paid for my room before checking in. Why lock someone out of their room? I was in my pjs when this happened. No respect for me as a lady. I guess that’s how the treat black people at that hotel. 90% of the receptionist were rude. Everything in the hotel is old. Definitely not at Regis standard. I repeat STAY AWAY FROM THIS HOTEl.
Anders
Anders,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月14日
Debra
Debra,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年8月7日
FALTA DE MANTENIMIENTO Y ASEO
Para un St Regis las condiciones del hotel son muy malas. Falta supervisión de limpieza y mantenimiento.
GABRIEL
GABRIEL,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月6日
An Oversight or Just Poor Quality
Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月6日
jaeho
jaeho,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月18日
Property needs to be updated
jennifer
jennifer,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月15日
Dan
Dan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月14日
omen
omen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月14日
Paul B.
Paul B.,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月10日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月27日
Rosaline
Rosaline,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月21日
Disappointed for a St Regis!
Older hotel. Not up to St Regis standards or prices.
Christopher
Christopher,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月29日
Great stay!!
Antonio
Antonio,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月23日
One night luxury stay
Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again
Cynthia
Cynthia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月27日
Short but comfortable
Our stay was short but comfortable..my only wish was for a Little more water pressure in the shower.
Vicki
Vicki,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年3月11日
Jenn
Jenn,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年3月3日
Brandt
Brandt,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月2日
Ladarious
Ladarious,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月29日
Asabe
Asabe,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月20日
It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.