We had forgotten a jacket in the room. The staff was extremely helpful in returning it.
Pat
Pat,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Moises
Moises,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Samuel B
Samuel B,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Antonio
Antonio,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Lela
Lela,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Happy
Very comfortable and accommodating
Roland
Roland,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Great
Very comfortable, great service. Will stay again.
Sandra
Sandra,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月10日
Andrew
Andrew,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月1日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Clayton
Clayton,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Donna
Donna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Richard
Richard,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Van
Van,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Kirk
Kirk,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Directions reversed
The staff is warm and attentive. A text message is sent asking how chicken went and a few hours later if anything is required. Requested a room facing west and was in an east facing location. The odd numbers face west: Otherwise comfortable stay.
Van
Van,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Pretty but noisy!
The hotel was one of the prettiest I've seen, but most definitely the noisiest I've stayed in including the Hampton brand. If it was not the hvac noises, then it was the exhaust/fan noises, cleaning crew, people talking loudly in the halls and elevators. You could hear almost everything! The mattress was way too firm for my aching bones, but overall the room was nice. I loved the decor and the kindness of the staff.
Sandra
Sandra,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
The Berry’s
Nice for a quick overnight to go to a family funeral. No stress…that was important to us.
Sally
Sally,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Tia
Tia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Disappointed and Last time customer
I had a difficult time from the day of the check-in. My wife was sick the day of, which is unpredictable by the way, and I wanted to physically speak to someone at Hotels.com to rectify the issue. That was apparently impossible because when dialing the 800 number you all provided, I was unable to get in contact with an actual person on the phone and was only able to speak to someone through the application. This person tried to help, but was unable to get us a full refund because of your policy. So my wife and I decided to take the trip even though she still was feeling ill. We get there and the hotel was misleading with the way it displayed it's hotel and room. The room did not feel like it was worth the price. We expressed this to the front desk and it wasn't until the front desk worker the day of spoke to their GM were we able to discuss and receive a full refund. I'm disappointed with Hotels.com's handling of this situation. You're like every other company trying to save a dollar outsourcing your customer service experience when that is what makes your company work. The people in the states and countries you work with and serve. Keep doing what you're doing Hotels and see how your profit margins shift to the red more frequently.
P.S. Just tried to upload photos through the application to show how the quality of the restroom and bath tub appeared. The things that were the last straw for my wife and I.
Sean
Sean,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月16日
Johnny
Johnny,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
D'Shonne
D'Shonne,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Daisuke
Daisuke,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Comfy Stay After Long Flights
Check in was quick and easy. Nice breakfast and piping hot delicious coffee. It was a short stay, but a great location! Highly recommended!