2/10 不太好
2025 年 11 月 11 日
Disappointing Experience at Embassy Suites by Hilton Houston Near the Galleria - 2911 Sage Road, Houston, TX, 77056 – Parking Security Falls Short
I recently stayed at Embassy Suites by Hilton Houston Near the Galleria - 2911 Sage Road, Houston, TX, 77056 for 3 and paid for Premium Suite, 1 King Bed, Non Smoking (2 Rooms) and was overall pleased with the cleanliness of the room and the convenience of the location. However, my experience was marred by a serious security lapse in their paid parking lot, which has left me frustrated and out of pocket.
Upon check-in, I inquired about the parking fee, as it’s not always standard for hotels. The front desk representative assured me that the charge covers private security patrols, emphasizing that this measure keeps vehicles safe on the premises and provides peace of mind for guests. Trusting this explanation, I opted for the paid parking and left my rental truck there overnight.
To my dismay, the next morning I discovered that my truck had been broken into. Thieves had smashed a window and rifled through my belongings, causing damage and forcing me to file an insurance claim and disrupt my travel plans. Despite the promised on-site security, no one seemed to notice or intervene during the incident, which occurred right in their lot.
When I reported this to the front desk, the response was sympathetic but lacked any meaningful resolution or compensation beyond basic incident reporting. It’s concerning that guests are charged extra
sikandar
sikandar，3 晚商務旅行
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