It was overall average hotel. The rooms are nice size. The bathroom spacious but the toilet water continuously ran and the bath tub was old so it looked dirty and there hair on the shower walls. The housekeeping makes your bed with out put fresh sheets. I spilled something on the sheet so I know it didn’t get changed. They also charges deposit for each room
Melba
3 晚家庭旅遊
8/10
Jeffrey
1 晚家庭旅遊
2/10
Lacy
1 晚家庭旅遊
8/10
Was convenient for a last minute stay. Only issue was room had a very strong scent of perfume? Not sure if it was maybe a cleaning product that was used, it wasn’t terrible but did catch me off guard for a hotel.
真實旅客
1 晚旅行
2/10
The “hotel policies” do not align with hotels.com. BE FOREWARNED! We had made changes to our stay through hotels.com a month before arriving. We changed the length of our stay and from a king suite to a queen suite. The hotel OWNER, Jay Patel, insisted that the hotel policies are different than that of hotels.com. We received a King suite, but when we told them of our changes we had made online a month prior they gave us a double queen, but still charged for the suite price. When we asked about the discrepancy in our checkout day, we were told that it would be taken care of at checkout time. At checkout the hotel owner insisted that they would not refund the extra night and/or the difference in price of the rooms. When a hotels.com agent contacted, he told them the same thing. A no refund or change policy, regardless of what hotels.com had said.
Rooms: Both rooms were dirty. One had what appeared to be dog poop by the night stand, the other room had garbage on the sides of the bed. House cleaning every morning was persistent to check rooms and even walked in one of the afternoons while we were changing to go swimming (after already informing them we were good and did not need anything). People would randomly enter.
Pool: It was disgusting! Do not be fooled by pics. The pool would open randomly between 2 and 4 due to “cleaning” but on multiple days there were things floating in the pool (ie. a used tampon) after having been “cleaned.” The hot tub was luke warm at best.
Joseph
3 晚家庭旅遊
2/10
Joseph
5 晚家庭旅遊
10/10
It was great except the pool was out of order.
Sherrie
1 晚家庭旅遊
10/10
Had a great time an n hassle with checking in was quick and easy.
Manuel
1 晚家庭旅遊
8/10
真實旅客
1 晚家庭旅遊
2/10
Will never stay again at this place. I got accused of taking a towel because one was missing. The inspection person missed it. It was on the bed. Did not get an apology or anything. The Indian person sitting at the desk was rude and condescending.
Fernando
1 晚家庭旅遊
6/10
Bed was very comfortable. Hotel looked run down. Room needs some things replaced. Lamp shade and curtains very dirty and also mattress cover and protector were stained looked like they had not been washed. Price was reasonable but hotel needs better keep up! Room smelled very strong of bleach as well.
Veronica
3 晚旅行
8/10
We had a great stay, only recommendation would be for the pool area to be updated it’s a bit rusty by the handicap chairs.
Other than that we enjoyed it and kids loved it! Breakfast was pretty good just get up early to get a better selection because breakfast is from 6-9.
Dylan
2 晚家庭旅遊
4/10
I reserved with "pay at property" but they ran my card on file before hand, which wasnt the card I intended to pay with. I called and told them I was paying with a different card and what time I was estimated to arrive where I was met with "if you dont give me a card now I cant guarantee your reservation will be available". We got there, pulled out the sofa bed, there was trash in and around it, the mattress was moldy (there was also no bedding for it), the ceiling in bathroom looked mildewy, the door was damagaed.
I use to stay here w my kids for trips to Seaworld however I just canceled my reservation for next month to find better, cleaner, hotels with good customer service.
真實旅客
1 晚家庭旅遊
6/10
Bathroom clogging up. Called for help. No one came.
Janie
1 晚商務旅行
8/10
El desayuno deja mucho que desear. Nada variado y muy pocas opciones. Eso no recomendaría
Uriel Enoch
3 晚家庭旅遊
4/10
Didn't have the best stay. Housekeeping was mean and front desk workers besides young guy was rude.
Jonathan
2 晚旅行
10/10
Will definitely stay again
Julian
1 晚家庭旅遊
10/10
The room was comfortable and clean with all the supplies needed. Mini fridge, microwave, coffee pot.
Yvette
1 晚家庭旅遊
10/10
Pedro
1 晚家庭旅遊
10/10
Isabel
1 晚旅行
8/10
The bed is quite comfortable. The hallway somehow was smelly