The hotel was a non-nonsense place, just there to sleep in. It's OK, locaton is great. However, when I got there, the hotel had not recieved any reservation from Hotel.com. They really tried to find the reservation, but they can't find it. People at the front never heard of Hotels.com. In the end, I decided to forget about the Hotel.com reservation, and get a room at the walk-in rate (which isn't too different from the Hotels.com rate).