考艾島別墅喜來登渡假村

Clean and close to the ocean.

The lobby was very nice and the staff were all friendly and helpful. They even have us deodorant and toothbrushes and toothpaste when our baggage was lost. Overall the hotel was great, I would recommend a car because there is not a lot to see other than the resort in the area. Most of the negatives here are just from Kauai and the impacts from covid.

Jarrod, 3 晚旅行, 2021年06月25日

Hotels.com 真實旅客評語

Unauthorized Charge by Hotel

Hotel was lovely. However, room was booked for niece honeymoon. When booked through hotels.com, I selected the refundable rate and to pay at hotel. My credit card was charged $688 3-days prior to guest arriving. They were to use their cc to pay directly at hotel. I called twice to have these charges reversed as they also charged my niece. Still have not received my refund. Not good at all. I did not authorize these charges.

Robbi, 2 晚旅行, 2021年06月23日

Hotels.com 真實旅客評語

Great beach. Great location.

4 晚旅行, 2021年06月13日

Hotels.com 真實旅客評語

The booking on hotels.com showed the beachside resort but it was for the property across the street behind the beachside resort which was a huge let down. The staff was ok but because our negative covid test didn’t come in until 6hrs after we checked we were treated very poorly for 2 days.

5 晚旅行, 2021年05月04日

Hotels.com 真實旅客評語

Awesome staff, mostly closed right now

The Sheraton Staff are excellent, friendly and courteous. However, I was unaware that currently the Sheraton Hotel and all food service, bell service, valet service for the resort are shut down. The Villas guests can still use the pool, but bring your own food, there is not any restaurant open, even in neighboring properties, and you can't even buy a sandwich without getting in your car. The villas are updated, well stocked and super clean.

Spencer, 2 晚家庭旅遊, 2021年04月21日

Hotels.com 真實旅客評語

We stayed there just after the resort opened back up after covid so we didn’t have daily room service but when we needed towels or coffee they brought it to us right away. We stayed at the garden area it was a nice newly renovated room that was just a short walk to the best Sheraton beach!

7 晚家庭旅遊, 2021年04月07日

Expedia 真實旅客評語

Stayed during covid and no restaurants or drink service open.

Alex, 9 晚浪漫之旅, 2020年11月27日

Expedia 真實旅客評語

Restaurant and bar closed with no notice

The concierge was great and called the day before to go over all the covid regulations in the state of Hawaii. When we arrived at the resort we were placed in a room in the building across the street from the pool and beach. We were informed that no restaurant or bar or store was open on the resort. We were not previously informed of this as the listing mentioned a restaurant when we booked the room. In addition we only had a mini fridge and no microwave to reheat items. It was quite inconvenient as we were on vacation and wanted drinks and pool side snacks. You must rent a car as the closest open restaurants are a few miles Away.

Yvonne, 7 晚好友同遊, 2020年10月21日

Hotels.com 真實旅客評語

Washer/dryer in the room! Proximity to one of the best beaches in Kauai! Great restaurants/shopping nearby! This is our second time staying at this property and will will stay here on future trips.

7 晚家庭旅遊, 2020年02月29日

Expedia 真實旅客評語

Fabulous, Peaceful, Friendly Beautiful location.

Staff were extremely helpful and friendly and we make this comparison against other hotels in other islands. Resort was fabulously quiet if you are in the Villas. Definitely recommend.

Lynne, 5 晚旅行, 2020年02月22日

Hotels.com 真實旅客評語