Convenient location, clean rooms and a fully furnished kitchen.
Very helpful front desk supervisor.
Paul
Paul,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年2月9日
Stay 4 days and had a very good experience. Everyone that works there is lovely and very helpful. Great location and beautiful views and interiors.
Grace
Grace,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年7月27日
Very convenient location
The serviced apartments are located within a few steps away from tram stations and are super convenient. Staffs at concierge are also friendly and helpful. The apartment itself is fine although there is room to improve cleanliness, in particular dishes / bowls were not thoroughly cleaned.
The room would do better if it came with either coffee machine or instant coffee.
The apartments do not have car parks. We parked overnight at a nearby secured car park and it was prohibitively expensive (AUD125 over night).
Jason
Jason,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年3月11日
tidy, but have to wait for a rather long time for the lift, take a long time to provide sufficient room keys.
真實旅客
26 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2020年1月23日
Spacious and newly 2 bedrooms
Great location. Great staying. Spacious 2 bedrooms apartment is good for my family.
Chih ying
Chih ying,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月11日
Mixed feelings
We arrived in the evening (around 7:30) and found the door attendant horribly blase about everything. It was at this time that we were informed that the air conditioning was out and hoped to be fixed within the next few days. Our apartment was very high up and needless to say extremely hot with the summer temperatures. The evening attendant could not be any lazier or display less care towards our stay.
The manager was available the next day and did everything she could to try and improve our stay. The lack of air con seemed to be something that was known in advance and we never felt like we were told the full story. One resident described the building as a disaster and after six months of living there - to not believe anything from management.
The location was great; Having a two bedroom and two bath apartment was also a treat over a traditional hotel room. The acting manager did her best to make us comfortable. If the building is operating as expected, I would stay there again.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月11日
Sarah
Sarah,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月21日
Excellent location in Melbourne CBD
Convenient for our stay in Melbourne and spacious and clean. The only hitch was a second bathroom shower, which was clogged and did not resolve easily. It initially overflowed. The management was very attentive to take care of it.
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月16日
Great Stay
The staff were fantastic, the manager sent through text messages making sure our stay was comfortable and we really felt looked after.
The room was clean, specious and the beds were comfortable in a fantastic location in the heart of the CBD! Will stay here again 100%
Stephen
Stephen,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Mathew
Mathew,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月10日
Comfortable and convenient
It was very difficult to enter the building at check in. There were no clear instructions at the door and the bell did not alert anyone. The person who eventually checked me in was curt. However the apartment itself was great. Very comfortable, quiet, clean, spacious. The only thing I didn't like was the door lock as it worried me at night as to whether the room was locked.
The apartment itself is very comfy and the location is perfect. Just 15mins walk to south cross station and in the CBD region. The reception is also very nice and helpful. The room has most of the things needed for a stay. Just some minor improvement in my opinion
- The checkin instruction asked me to call a number but no one answered. Luckily the apartment is quite popular so I can enter the building by following other guests. Better to be able to call the reception via the intercon directly
- Several things in the room are missing, e.g. kitchen scissors and hair dryer. Would be good if having a more thorough room check
- The TV is not connected to antenna, and it cannot connect to the Internet as well since it cannot show the login screen. So it is just useless
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月2日
Avoid at all costs
I woke up the first morning to no water and no air conditioning. None. The elevators were also not functioning correctly so it took quite some time to get downstairs to find out what was happening. They had no idea when they would have water again and gave me a few water bottles to “bathe” in. By noon, there was still no water or air con. Based on Hotels.com’s assurances after conversation with the hotel, I checked out and had to pay for another hotel. At checkout, the site manager agreed to a refund but said it had to be approved by another office. Now they are refusing to provide the refund. There was no water! Incidentally, other residents of the building indicated that problems occurred all the time.
Judith
Judith,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
I’d recommend the Collins House Apartments as a 10/10
Christine
Christine,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Great location, only downside was stairs in apartment so not for those with kids or older people.
Ange
Ange,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Nice clean
Ronald
Ronald,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
Lovely team . Property had a perfect location with a tram stop outside. Easy to shopping areas.
Barbara
Barbara,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
Great location, clean and well equipped!
Fred
Fred,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Hats off to the staff at this property. From the get go everyone I came into contact with was courteous and actively helpful. I did not meet any housekeeping staff, but I highly commend them - the room was spotless, a rarity these days!
Mr and Mrs
Mr and Mrs,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Very friendly and helpful staff, great place to stay, very-comfortable apartment, everything you need if you wish to cook. Extremely polite staff.
Malcolm
Malcolm,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月19日
Great location, quiet, great condition, lovely helpful staff.