I booked on Saturday April 13th for a one night stay on May 4th. On Monday April 14th, less than 24 hours later, I tired to change the booking from May 4th to April 22nd but was told they will charge me $227 penalty fee AND the difference in fare.
Hotels.com contacted the property manager to assist but the they refused to waive anything.
I understand if I wanted to cancel, but I just wanted to change the date less than 24 hours later.
Property Manager has terrible customer service skills. I will never book their hotel again.
Zero stars!
Vikram
1 晚商務旅行
10/10
Loretta
3 晚旅行
8/10
Viola
5 晚旅行
8/10
Kyle
2 晚旅行
8/10
真實旅客
1 晚家庭旅遊
8/10
Great place to stay!
Jim
1 晚旅行
4/10
Kristoffer
1 晚旅行
4/10
The stay was ok but the restaurant service was bad and the waiter add a tip without asking his service was terrible
Robin
2 晚家庭旅遊
10/10
David
4 晚旅行
10/10
David
5 晚商務旅行
10/10
Alison
2 晚家庭旅遊
10/10
Erin
1 晚家庭旅遊
10/10
Tina
1 晚旅行
10/10
Always a great stay at this hotel! One of my favourites. Hotel was clean, staff were friendly, beds are very comfortable. Breakfast buffet was great, so many options.
真實旅客
1 晚家庭旅遊
10/10
murray
1 晚旅行
10/10
Asma
1 晚商務旅行
10/10
Tammy
1 晚好友同遊
2/10
We had a dirty coffee machine with the coffee left inside, and one bath towel. When i let the front desk know they just offered a free coffee! Maybe breakfast would have been nice or something. I’ve stayed with double tree a lot and this was the worst stay.