Front desk clerk was helpful. However, when my grandson and I walked in to our room, it was FREEZING. It was 9 degrees outside and the heat was not on when we entered. After 45 minutes of the heat at 85 degrees, it was still unbearable. When I called the desk, the clerk offered to try to adjust the heater and agreed to bring is extra blankets. He said if it didn't heat up, he would move us. By that time, we were pooped after a long drive and just tried to get some rest. We both slept bundled in extra socks and jackets. Breakfast in the morning was not good. Pancakes were hard on the edges. So, we gave up and left. Not even worth the very affordable price.