We recently stayed at Hyatt Place Tampa Busch Gardens to celebrate a birthday weekend, unfortunately, the experience was very disappointing.
Our trip began with a series of flight delays—three in total. Each time, I called the hotel to keep them updated. We were reassured by the front desk (specifically someone named Greg) that our late arrival wouldn't be an issue and that our reservation would be notated accordingly. Despite our proactive communication, we were still charged for the first night, even though we clearly communicated that we wouldn’t arrive until the next day.
Upon arrival, the front desk staff claimed that the charge was necessary to "hold the room" and that we should have called if we wanted to modify the reservation—but we did call, multiple times. The lack of consideration and unwillingness to accommodate a guest under these circumstances was both frustrating and disappointing. To make matters worse, the stay itself did not live up to any expectation of what you’d expect from a Hyatt-branded property—let alone one carrying the Busch Gardens name. The breakfast was bland and unappetizing, with little flavor or variety. The elevators and hallways had a noticeable odor, and the carpets throughout the halls and in our room were stained and in need of a deep cleaning.While the proximity to Busch Gardens is a plus, that is the only thing this hotel has going for it. We would not recommend this location and definitely will not stay here again. Not a great stay.