I book online and when I reach the girl didn't know what to do. because I was tired I promised to pay cash. After paying she lost the money somewhere and she start accusing me that I have taken the money. I ask her to give the number of the manager she refused. After I got the number myself from internet and I called. to request to be refunded my money. the boss apologies and she went and she got the money and pays me. It took us 1 hour at the reception