蒙格爾飯店 - 聖安東尼奥

The room was too warm

DO NOT STAY HERE! What a horrible hotel! The two closets in the room were bigger than the bathroom. I couldn't even sit straight on the toilet without my arm rubbing against the vanity cabinet. The bed was hard as a rock and the walls were paper thin. I could hear the toilet flush in the room next door like I was in the bathroom with them! I could hear everything going on on the street below, the exact words people were saying as they walked down the hall and all the door slamming!!! OMG! Needless to say I didn't sleep a wink and what good is a vacation if you come home feeling worse than when you left? Besides that the service was mediocre at best. We ran out of toilet paper the first night and there wasn't another roll in the room. When we asked the housekeeper for another roll in the morning I guess she thought that meant we didn't want our room made up. When we turned down the covers the first night there was a blood stain on the sheets...like, EW! They sent someone up to change them pretty fast but still. How gross! Also, they charge $28 a night to park there! I feel like this is just another one of those hidden fees that hotels sneak in at the end so that you can't properly access how much the trip will actually cost. It is right next to the Alamo, but for the lack of sleep hidden fees and blood stained sheets I would have booked elsewhere.

The hotel was amazing, you must stay here atleast once when visiting San Antonio, truly a local institution. Very convenient to the River Walk. Could have been more accommodating on the checkout time, my travel companion got a 1pm, but I was only extended to 12pm, an extra hour would have been nice so we didn’t have to rush through lunch.

FULL DISCLOSURE--our stay started out not so great. Dirty room, non-working TV, non-functioning bedside electrical socket. Long story short, Manager Ramon (amazing guy!!!), upgraded us WITHIN AN HOUR OF CHECKING IN. Wow! We were moved to a freaking gorgeous suite and comped complimentary buffet breakfasts in their award-winning Colonial Room. We were treated like royalty! Thank you Manager Ramon, Brandi and Fernando at the Front Desk, and Richard The Awesome in Maintenance (who worked so hard to get the TV working in our original room). Pictures are of the suite we were given and the view of the carriages from our balcony, where we had dinner.

Hotel was in a great location but VERY FAR from fabulous ..i booked a king size suite and was given a double bed room which was very small , looked like a Motel 6 room ..nothing against motel 6 but if the room looks like a motel 6 then at least lower your price ...i called and asked if i could please be moved to a bigger bed and thank God they were kind enough to do so but the room was no bigger just a bigger bed ..very out dated and my AC was broken ..slept in a stuffy room ..my wife an I were very uncomfortable and still feel like 200 was way to much for rooms that look like these in the Menger ..DONT WASTE your MONEY unless your looking for a premium location with no comfort at all ..Bed was terrible...i would gove it a rating of 4 out of 10 ..SORRY just the truth