Where to start. Booked for 2 nights. They gave us a room that was extremely noisy from the heating pipes, so they moved us to a room a few doors down. My university daughter had some work to do, and noticed there was no chair at the desk. We were told they would “see” if a chair was available?? Huh?? There was a chair at the desk in the other room. So after asking 3 times, they literally brought up a chair from one of the banquet rooms, and threw it in the room like they were doing us a favour?
Then the room heating did not work, I was told that it’s extremely cold out, so they didn’t think they could make the room warmer, and then offered us a small heater, which never came.
I used to stay at this hotel all the time when my kids were young, but after this stay, I will not book here again.
Oh, and there was an alarm going off for an hour the second night, to which again, we were told to stay in our rooms, with no idea how long this would take.
This hotel unfortunately seems to have gone downhill, and would not recommend to anyone to stay at again. To add insult to injury, as asked for one hour later checkout, and told it would cost $25. Never again