The Royal Atlantis is an extraordinary hotel — its structure, design, and finishes are breathtaking, and the facilities are excellent for families. It is one of the most impressive hotels I have visited, and the property is spotless and beautifully maintained.
That said, for a hotel of this caliber, service consistency is critical, and here we faced surprising gaps. While most staff were professional and well trained, some of the Egyptian staff in particular were not. At check-in, for example, the receptionist Marwan actually refused our repeated requests to accompany us to the suite and explain how the room worked — something basic yet important in a luxury hotel, especially for a large family with children staying in multiple rooms. Another incident occurred with in-suite breakfast: an Egyptian staff member insisted we pay, despite breakfast being complimentary with our suite, and refused to charge it to the room. Instead, she insisted on charging my credit card directly. The issue was later corrected at reception, but it was awkward and unnecessary. She also forgot basics like salt and pepper, which left the meal feeling more like hospital food.
Overall, The Royal Atlantis is a stunning property and worth experiencing for its beauty and facilities, but inconsistent service and lack of proper training from certain staff keep it from being the flawless five-star stay it should be