Key code didn’t work, two other key codes, provided by offsite “concierge”, also didn’t work; finally given the location of a real key. TV only works using a mobile phone; unfortunately my phone and tv refused to connect—so no tv. Elevator was out of order, we went up four flights of stairs; my wife uses a cane, in the process of going up the stairs she twisted her ankle—I carried our suitcases on three trips up the stairs. Bells of nearby church chimed every 15 minutes. Mattress is only one foot off the floor, making it impossible for my wife to get out of bed without assistance.