2/10 不太好
2025年3月29日
Roaches in the room, bad experience!
Hotel lobby was beautiful.
Rooms were unclean, roaches present in first room.
Asked to be moved
2nd room worse than the first.
Shower not fully operable.
Hole in sofa couch mattress.
Gum on headboard.
Room hard not been properly cleaned.
Gave up complaining after front desk complaints were referred to Hilton Honors program- put on hold over 40 minutes- they had a wrong email address.
The front desk had entered my email address…
Terrible experience.
No rest!
Air conditioning also did not work.
7 hours from home and no recourse from the hotel.
Shuffled around, no management present,
Inefficient, ineffective front desk who do not/ can not resolve issues.
chanelle
chanelle,3 晚商務旅行
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