So far everything is alright. Comfortable bed and good…
all the staff are very nice and helpful but the house…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
此住宿為性別友善 (LGBTQ 友善) 住宿，歡迎多元性別族群入住。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
No floor cleaning in the room. The house keeping did not do their job. The pool is good. FRont desk service friendly.
Chun Kau JacobHermit, 4 晚家庭旅遊, 2018年09月22日
Parking £15 told on arrival which isnt good Hotel not a 4 star Breakfast poor no staff on Wouldnt stay again
Colin, 1 晚家庭旅遊, 2021年07月25日
No air conditioning and very hot room. Limited opening of swimming pool (time and facilities). The above was not factored into the price.
Ian, 2 晚旅行, 2021年07月23日
Overall a good stay at the mercure. Hotel is on a great location between the cathedral and quay and nice and quiet. However bed wasn’t very comfortable and air conditioning didn’t work which, during a July heatwa
2 晚旅行, 2021年07月17日
The hotel was lovely but clearly not enough staff. For the price, the bed was in a shocking state and they need to invest in more comfortable ones; it was like lying on the floor! Not impressed with their reward system either as you can't collect points if you book through a third party. They need to take a look at IHGs package, which is probably why I'll use them in future.
Alison, 1 晚旅行, 2021年07月17日
Room qjuiet and comfortable. Room service-came quickly and much appreciated . We asked for a room on the ground floor and got one. Covid rules observed by staff and visitors.
Angela, 1 晚旅行, 2021年07月16日
Nice enough hotel , few problems tho in the hotel caused by covid illnesses so there were signs saying few areas were closed , we had no issue with this , these things happen The room as nice as it looked was crazy hot , sweat running down head just sitting down We phoned down reception as soon as we got our room and saw the air con was broken , they said not to worry someone will come up and fix it we can go out for a while and when we come back the room will be nice and chilled . But when we came back nothing had been done about it so phoned reception again and we were told maintenance would fix it in the morning and they would bring us a fan up, waited almost an hour so went down to try and collect one myself. Next day asked about air con again told it would be fixed today so left for a wee day trip to torquay, when we returned to our room nothing was done again room must have been high 30òs so again phoned reception they said they would bring up a bucket of ice to put in front of the fan to help cool room , when staff member came in with the ice i dont think he could believe the heat and offered us a new room by this point tho we were totally unpacked and could not deal with more hassle so stayed in our oven of a room another night ! Nice hotel , the new girl on reception was really nice but the room was too hot and really ruined our stay
john, 3 晚旅行, 2021年07月14日
Overall good stay, aircon didn’t work half the time and could only be set at 18
3 晚旅行, 2021年07月12日
The lady who checked us in provided no information other than where the lifts were located. She didn’t inform us where the spa was, maybe because the spa jacuzzi and sauna were shut and the pool was incredibly busy. The parking situation at this hotel is enough to put me off staying again! £15 is too much and overnight guests should be able to park for free or at least a discounted rate and this isn’t made clear when you book. The rooms were fine but dark and dated. Very nice, comfy, huge bed. Bathroom and shower were lovely.
MISS S, 1 晚旅行, 2021年07月12日
Room was quite dated and could definitely do with upgrading the TVs to something more modern. I didn’t find the room very soundproof either. There was a problem with my amended booking which meant my stay was not registered on the system - luckily they had additional rooms available and was quickly sorted. Staff were very helpful and super friendly. Great breakfast, dinner food was average. Frustrating that part of the spa was out of action and then could not get a booking for the jacuzzi.
1 晚旅行, 2021年07月09日