水星索思蓋特埃克塞特飯店

No floor cleaning in the room. The house keeping did not do their job. The pool is good. FRont desk service friendly.

Chun Kau JacobHermit, 4 晚家庭旅遊, 2018年09月22日

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Parking £15 told on arrival which isnt good Hotel not a 4 star Breakfast poor no staff on Wouldnt stay again

Colin, 1 晚家庭旅遊, 2021年07月25日

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No air conditioning and very hot room. Limited opening of swimming pool (time and facilities). The above was not factored into the price.

Ian, 2 晚旅行, 2021年07月23日

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Overall a good stay at the mercure. Hotel is on a great location between the cathedral and quay and nice and quiet. However bed wasn’t very comfortable and air conditioning didn’t work which, during a July heatwa

2 晚旅行, 2021年07月17日

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Nice hotel now get the staff back!

The hotel was lovely but clearly not enough staff. For the price, the bed was in a shocking state and they need to invest in more comfortable ones; it was like lying on the floor! Not impressed with their reward system either as you can't collect points if you book through a third party. They need to take a look at IHGs package, which is probably why I'll use them in future.

Alison, 1 晚旅行, 2021年07月17日

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Our stay at the Mercure Southgate

Room qjuiet and comfortable. Room service-came quickly and much appreciated . We asked for a room on the ground floor and got one. Covid rules observed by staff and visitors.

Angela, 1 晚旅行, 2021年07月16日

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Far too hot , broken air con

Nice enough hotel , few problems tho in the hotel caused by covid illnesses so there were signs saying few areas were closed , we had no issue with this , these things happen The room as nice as it looked was crazy hot , sweat running down head just sitting down We phoned down reception as soon as we got our room and saw the air con was broken , they said not to worry someone will come up and fix it we can go out for a while and when we come back the room will be nice and chilled . But when we came back nothing had been done about it so phoned reception again and we were told maintenance would fix it in the morning and they would bring us a fan up, waited almost an hour so went down to try and collect one myself. Next day asked about air con again told it would be fixed today so left for a wee day trip to torquay, when we returned to our room nothing was done again room must have been high 30òs so again phoned reception they said they would bring up a bucket of ice to put in front of the fan to help cool room , when staff member came in with the ice i dont think he could believe the heat and offered us a new room by this point tho we were totally unpacked and could not deal with more hassle so stayed in our oven of a room another night ! Nice hotel , the new girl on reception was really nice but the room was too hot and really ruined our stay

john, 3 晚旅行, 2021年07月14日

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Overall good stay, aircon didn’t work half the time and could only be set at 18

3 晚旅行, 2021年07月12日

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Overpriced Parking

The lady who checked us in provided no information other than where the lifts were located. She didn’t inform us where the spa was, maybe because the spa jacuzzi and sauna were shut and the pool was incredibly busy. The parking situation at this hotel is enough to put me off staying again! £15 is too much and overnight guests should be able to park for free or at least a discounted rate and this isn’t made clear when you book. The rooms were fine but dark and dated. Very nice, comfy, huge bed. Bathroom and shower were lovely.

MISS S, 1 晚旅行, 2021年07月12日

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Comfortable but hotel needs modernising

Room was quite dated and could definitely do with upgrading the TVs to something more modern. I didn’t find the room very soundproof either. There was a problem with my amended booking which meant my stay was not registered on the system - luckily they had additional rooms available and was quickly sorted. Staff were very helpful and super friendly. Great breakfast, dinner food was average. Frustrating that part of the spa was out of action and then could not get a booking for the jacuzzi.

1 晚旅行, 2021年07月09日

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