The customer service was great, everyone at the front was exceptional. We forgot a stuffed animal and called a few hours later. They immediately went to look for it and held it at the front until we could pick it up. I believe his name was Tony, very kind!
Siera
Siera,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
Robert
Robert,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Shawn
Shawn,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Blah blah blah
First room air conditioning wouldn't turn down or off. Switched rooms...it was so much worse. Stunk and stuffy. Air conditioning smelled bad. Breakfast was tiny quarter sized pancakes after an hour in line. Other things I didn't eat...Tried to complain but since I had went through another company (Hotels. Com) he just shrugged and said we can't do anything. He also refused me a receipt because and quoted" I would know what the room really went for!" Ugh I swear hotels aren't that great anymore.
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
I always stay here when i stay in town. Love it
Staci
Staci,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
scott
scott,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Wonderful Staff and Service!
We had a great stay at the Heritage Hotel. Last night, the staff showed exceptional politeness and patience, even while dealing with technical issues with the room card maker. Everyone remained calm and professional in what was clearly a delicate and stressful moment.
I want to give a special shout-out to Miss Stephanie at the front desk—she handled the overwhelm incredibly well. Her grace, efficiency, and top-notch customer service truly stood out. Honestly, her professionalism alone would make me want to return to this hotel. She is simply the best!
Angela
Angela,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Overall - Good Place to Stay
Parking lot could have been picked up - liquor bottles scattered and grass was growing in the cracks - some paint could be used in the lobby - general maintenance needed but overall - comfortable, convenient, did what I needed.
Brad
Brad,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
DeShanti
DeShanti,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 30 日
didn't get to stay there
Second attempt to stay here. First time was ok but the pool wasn't open and we specifically chose it in that area for the pool, no notice regarding this.
This trip, said pool was open but some big issue closed them down and they sent us next door to the Wingate, very inconvenient and not as nice
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Rebecca
Rebecca,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 28 日
Noise and no hot water.
The noise from the adjacent highway permeates the thin walls. On the second day there was no hot water. The room was awas clean. The breakfast was ok.
Jerilyn
Jerilyn,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Good solid hotel stay
Our stay went smoothly! It was a solid, worth the money, hotel stay. Nothing fancy but felt safe and homey. I will say we got back to the room one day and our door to the room had not latched. I guess we didn’t pull it to when we left and it didn’t latch all the way on its own. That was a little concerning but none of our stuff had been bothered or taken, so I think that was our mistake.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 24 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 21 日
Roy
Roy,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 21 日
Dillon
Dillon,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Stacy
Stacy,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 21 日
Christopher
Christopher,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 19 日
Nice stay
All the staff we had encounters with were great.
The water pressure was low and the breakfast could be improved.
The pool could use attention.
Pamela
Pamela,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 17 日
Run down property. Security locks on doors did not work, some stains on sheets, poor linen and towel quality. TV channels did not align with guide. Just minor stuff, but probably right for the price.
Kevin
Kevin,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 15 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 15 日
Hotel in crisis
I picked this hotel for the price, pool, breakfast, and good ratings. From the moment we arrived you could tell something was not right. One of our rooms was not even ready and it was 4 pm. The manager said he had been working for 48 hours straight. That night we found one of our towels was already dirty. The next morning the manager said his staff did no laundry at night and there were no more towels. He put a load in and promised towels in 40 min. He shared that he had to fire most of his staff and was trying to hire new people. Breakfast was a mess with little to eat and sticky floors. Pool towels were almost always gone. We had booked for 3 night and stayed. I’m happy to say things got better. The same manager was there the whole time. He was training new people monday morning. My hat is off to that man. He was ex-military, remained calm and polite the whole time, and was doing his best to take care of everybody. Give him some time and some good workers and it will be the hotel I thought I had booked at.