費爾蒙特皇家約克黃金體驗飯店 - 多倫多

Let me say, that myself and my husband stay at a lot of Fairmounts and have stayed at the Royal York many of times. However, this time around we thought we would try the new Gold Experience. We arrived at the hotel around 2:30 (check-in was 4:00) hoping to get an early check in. Now understandably, they were not able to accommodate an early check in, but they were willing to take our luggage. They mentioned the GUARANTEED check in time is 4:00. So out we went shopping, until just after 4:00. When we arrived, they told us that the room was not ready. Our reservations for my husbands birthday dinner were at 5:30. We were given the option to shower and change in the fitness facility?!? But we didn't have our luggage. To make a long story short, we finally got into our room at 4:50, but our luggage didn't arrive until 5:15. So we were late for our reservation. Also, found it odd that the newly renovated rooms, only have one mirror (the vanity mirror), so two people getting ready is really hard. The lounge area is really impressive and the spread of food they had out was really good. Except nothing was explained to us upon arrival and we found it by watching others go in and out of the separate room that was closed off. I must make note that we were given a $50 food voucher for the above inconvenience, but that hardly covers anything at these hotels.

Amazing service and gold value for money. Food, parking and service the best. You do get what you pay for.

Check in was at 4pm (and I had been promised a room at 4pm the latest after checking in at around 1:30pm) but room was not available until 5:30pm. Some of the concierges were nice about giving updates, but one man was downright surly. Many guests were waiting for their rooms because the gold floors had been fully booked the night before and I suspect many guests opted for a late checkout, but it seemed like certain guests got expedited service, a complimentary bottle of bubbly, a discount, etc., while others (like me) did not. It would have been a nice gesture of hospitality if they had at least offered vouchers for a complimentary drink from the honor bar. In terms of service, it was also unfortunate that I was woken up in the middle of the night by someone dropping off the bill---it's scary to hear scratching at the door in the wee hours, and crass that it's for a bill. Perhaps they could drop it off when they do the turndown? The Nespresso machines were out of pods, so there was no espresso-type drinks from check-in to check-out, which was also disappointing for a hotel of its caliber. The lounge and room were beautifully designed, however, although more power outlets would have been nice in the lounge, and a towel bar near the sink would have been convenient. The soft amenities were good---the Skinjay shower aromatherapy smelled lovely, as did the Le Labo toiletries. I'd consider staying again, but with the hope that the service is better than it was this time.

Gold floor and upgrade to the suite was awesome, as were the front desk staff. Loved all of that. Unfortunately the service side from housekeeping was very disappointing, from trying to get an iron (took almost an hour with 3 calls to housekeeping) to turn down in the evening (poorly done on the first night and nonexistent on our second night). Also found staff at the bell desk and in the gold lounge rude when you asked them for something. Overall, i would stay again but the hotel should pay attention to their staff training. It was surprising for what they say the gold experience is supposed to be.

Outstanding Service. Gold Room and Lounge are incredibly fancy (and delicious breakfast).

Great room on gold floor. Rest of hotel has some age. Staff are very friendly and serviable.

I was not impressed with this hotel at all. It is a large hotel with a "gold floor" for an upgraded experience. I paid $633 USD per night for four nights. I booked a suite. The room was uneventful and on the small side about 500 square feet. There were amenities in the room No bottles of water no welcome letter or treat from the manager. For this price point this stay was a complete let down. I would not return

Great place and super nice staff during the all stay. The executive lounge on the 18th floor is an excellent place to relax!

GOOD STAY