A nice enough stay marred by poor customer service. The apartment was nice enough, but because there is no daily room service you have to rely on the washer and dryer in the unit for clean towells and wash clothes each day. Only four sets of towels/wash cloths were provided, so we barely had enough for one day for our family. That would have been fine if the washer had worked properly, but it began making loud banging and grinding sounds on our second day so we had to turn it off mid-cycle. I chatted with Stay Alfred customer service and requested service on the washer and 8 sets of towels/wash cloths for the remainder of our stay. We returned the next evening to four towels (no wash cloths) thrown in the hallway outside our door and a note that the washer couldnt be serviced because it wasn't empty (it wasnt empty because it was broke). I then called and requested additional towels and wash cloths, but they never came and the lady I spoke to seemed put out by the request, even questioning why we needed so many. Overall the stay would have been ok, but customer service was very lacking.