I noticed a “colored line” under the bed sheet that turned out to be a mattress pad, not a wrap around mattress cover. The mattress itself was stained horribly. I notified the front desk and they did offer to move us but we had already unpacked and settled in. He then told me that they could switch out the mattress in the morning, which I was happy with. I moved the mattress pad over to better cover the stain and made the best of it.
The next morning, I reminded the front desk staff about the mattress( a different man than the night before). He replied that they don’t have extra mattresses laying around, that they could move us. I made sure that they had a clean room right then, they assured me they did, so we packed up all our stuff. I heard them talking in the hallway and invited them in to look at the mattress. The housekeeper said that all their mattresses were stained like this, it’s a two star hotel and kids do things. Seriously?! They could not find a room with a better mattress to move us to!
We ended up agreeing that we’d stay in the same room, unpack, with the understanding that they would bring in a “less” stained mattress with a wrap around, fully covered mattress cover. They brought in one equally disgusting, with the same top pad that only covers about 2/3 on the bed.
The first photo is the first mattress, the second is the replacement mattress. Gross!
