We had a fire alarm at 1:15am and didn’t get back in our room until 2:15am, wasn’t hotel fault but didn’t get back to sleep. Air conditioning unit was extremely noisy and tv would only get the 3 major channels.
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 30 日
Extremely rude "manager". I called to figure out why their incompetent staff lied to my face about the charges, & i was told "i have a line of people in front of me & i cant deal with this" while promptly hanging up on me. If you had any sort of business professionalism, you could have politely told me the exact same information & asked if i could call back in 20-30min to resolve the issue. They will charge you twice for the room & refuse to do anything about it. I will be contacting my bank to dispute the charges by this hotel due to their negligence, greed, & unprofessional behavior. SHAME ON YOU lady, you should NOT be a manager here.
Quinton
Quinton,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 28 日
Hotel was conveniently located near Mall of America and the highway. Parking was an extra charge every night even though it is advertised as "Free Parking"
Alicia
Alicia,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 27 日
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 24 日
Maikel
Maikel,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Langston
Langston,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 11 日
Nice hotel, but...
Really hot in the hotel in lobby and rooms.
Asked if ac could be turned in in lobby and was told no bc the jey was lost.
Temp was 82 in lobby.
Room never fully cooled down and fan on ac would not turn on constslant.
Brandon
Brandon,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Jesse
Jesse,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Brianna
Brianna,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 5 日
We checked in & didn’t notice we didn’t have towels until the morning. When we called for towels, we were told we needed to come down to the front desk to get them. When my husband went down to get the towels, we were told we were in a room that was out of service to fix the shower & we had to move to a different room. Gentleman at the desk wasn't very helpful, almost rude about what happened. The rest of the staff we dealt with were very helpful.
Barbara
Barbara,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Brianna
Brianna,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
Courtney
Courtney,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Thomas
Thomas,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Jonathon
Jonathon,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 19 日
Brian
Brian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 12 日
The hotel was safe, clean welcoming. The staff provided excellent customer service.
David
David,1 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2025 年 3 月 10 日
Kristina
Kristina,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
April
April,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 7 日
Nikole
Nikole,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 3 日
Mary
Mary,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 2 日
Suggestions
We stayed for 5 nights. It was comfortable and the staff friendly. We have a couple of suggestions. We are 80 and would have liked a mat in the tub to help prevent falls. It would have been helpful to have a hook on the back of the bathroom door to hang clothes on.
Thank you.
Thomas
Thomas,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
One of my favorite stay around the airport. Great hotel value. I highly recommend.