Horrible. Had to leave after 1 night due to multiple reasons including safety, condition of rooms (fridge missing door handle, no cushions on the couch, holes in floor covered by thing carpet, toilet took 4 flushes to complete and shower drain was clogged so you stood in dirty water). Requested a refund and was denied. Rented 4 rooms and all 4 left due to these issues. This hotel has gone severely downhill In the last few years and they do not seem to even care. When checking in they had to go and see if people were in the rooms before being able to assign rooms. The check in staff was doing the best they could with what they had but that should have been the indicator for us to just leave at that point. When leaving I was met with a very defensive manager who advised only hotels.com could refund. I took an hour to get hotels on the line, they agreed a refund was due but had to call location, when they did the manager declined refund stating we were cancelling after allowable date. This is absolutely not true we were leaving due to extreme poor conditions and safety issues. Completely unacceptable. Still fighting for refund.