My wife and I stayed for two days because our furnace had gone out. The staff was friendly, attentive, and understanding.
Everything was lovely except when the elevators went out on both days, requiring us to walk up five floors to our room.
I asked the first day if we could get a discount on our room, so they gave us half off the second day it went out, and they gave us another half off, which accommodated our needs.
As I said, the staff was hospitable, particularly Maurice. He worked the third shift and accommodated everyone who walked in. He worked the bar and the front end.
He communicated intelligently with hotel guests at the bar and was very reasonable when he had to attend to the front desk. He had nothing but good energy and was a good person.