Pros: great staff, nice clean facility, good location, good breakfast buffet
Cons: on site parking is unsatisfactory. Both lower & upper lots are cramped and one way in, one way out. We requested to move from our assigned spot. (#46). It was right next to a concrete wall and impossible to park a mid size car on it. We were moved to an outside location for the night then the next morning asked to park in a different area to accommodate contractors.
Upon checkin we were advised we were upgraded to a loft room. We wish we weren’t. The worst part was when I slipped, barefoot, on apparently new carpeting installed on the steps. I was at the top of the 15 steps and slid down a couple steps before catching the rail to stop my fall. Slightly bruised arm but fortunately nothing more. I feel those steps/ carpet are dangerous especially for children & elderly. I definitely would not haul a suitcase up there so we slept up there but had to do our dressing the lower floor. TV is in a strange spot, right at the bottom of the stairs.
Laundry: dryer wasn’t working properly had to run twice to dry a small load of clothes. A minor issue that can be fixed.
Puddles of water in refrigerator as if defrosting.
Some of these are minor issues, but multiple minor issues add up. To me though, those stairs in the loft are a major issue that needs addressed.